Jhovany Flores
Toronto,ON
Summary
Dynamic Golf Operations professional with a proven track record in customer service management and enhancing guest experiences. Demonstrates strong communication and problem-solving skills to ensure operational efficiency and high productivity. Expert in optimizing inventory control practices, contributing to the achievement of business objectives while maintaining a commitment to lifelong learning and growth.
Overview
1
1
year of professional experience
Work History
Golf Operations
Oakdale Golf & Country Club
Toronto, Ontario
06.2021 - 05.2022
- Took reservations from patrons by phone
- Answered guest questions regarding local area, facilities and amenities.
- Completed day-to-day duties accurately and efficiently.
- Communicated effectively with colleagues.
- Developed positive customer relationships through friendly greeting and excellent service.
- Ensured compliance with safety regulations in all areas of golf operations.
- Ensured compliance with all rules, regulations, policies, procedures related to golf operations.
- Identified and addressed areas of improvement in the golf operations program.
- Provided exceptional customer service by responding promptly to inquiries or complaints from customers regarding golf operations.
Education
High School Diploma -
James Cardinal Mcguigan
06-2022
Some College (No Degree) - Criminal Justice
Humber College
Toronto, NoneSkills
- Reservation management
- Customer service
- Event coordination
- Team collaboration
- Customer relationship management
- Team leadership
- Effective communication
- Multitasking
- Organizational skills
- Computer skills
- Adaptable problem-solving
- Time management
- Inventory management
- Problem-solving
- Public speaking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Golf Operations
Oakdale Golf & Country Club
06.2021 - 05.2022
High School Diploma -
James Cardinal Mcguigan
Some College (No Degree) - Criminal Justice
Humber College
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