Jhovanni Delgadillo Alarcon
Thousand Oaks
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
12
12
years of professional experience
Work History
Sales and Education Specialist
Tarte Cosmetics
11 2021 - Current
- Coach and develop artists in store while strategizing with management to drive brand awareness, launches and sales initiatives.
- Increased sales revenue by developing and implementing strategic sales plans.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Exceeded quarterly sales targets through effective territory management and relationship building.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed multiple doors simultaneously while maintaining organization and prioritizing tasks efficiently.
Service Manager
Ulta
10 2020 - 6 2021
- Oversaw a team of stylist, brow experts and boutique leads and accountable for all services business metrics.
- Developing and driving in-store events that elevated our guest experience, while optimizing brand partner collaboration and delivering on sales and payroll goals.
- Coached and cultivated a diverse team of beauty experts that resulted in weekly increases in prestige penetration.
- Implemented department processes and procedures to boost customer satisfaction.
Counter Manager
Nordstrom/ Laura Mercier
6 2017 - 12 2017
- Drove all aspects of Laura Mercier business and maximized retail sales by effectively maintaining positive client relationships and experiences
- Collaborate with management and employees to plan and initiate in store events to drive sales and bring awareness to brands overall vision
- Created an open and collaborative work environment in which artist could openly discuss ideas to help drive business.
Account Coordinator
Youngblood Mineral Cosmetics
11.2016 - 04.2017
- Support and execute education initiatives for various Youngblood accounts
- Facilitated national events and developed content for training manuals
- Mentor and coach beauty advisors on products, artistry application and selling behaviors.
Class Facilitator
Sephora
01.2012 - 11.2016
- Developed and facilitated hands on classes for clients which resulted in a steady increase in weekly sales
- Entrusted with several managerial duties, like coaching and developing new cast members and overseeing the floor in managements absence
- Executed custom makeovers in a timely and professional manner which resulted in high volume sales and many accolades regarding my work.
Assistant Store Manager
Jamba Juice
9 2008 - 11 2011
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Created employee schedules to align coverage with forecasted demands.
Assistant Manager
Pacific Sunwear
4 2006 - 9 2008
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School diploma -
Littlerock High School
Cosmetology License - Cosmetology
Capri Institute of Hair Design
Skills
- Customer service management
- Staff Management
- Strategic business planning
- Documentation and reporting
- Vendor relationships
- Strong analytical skills
- Public speaking
- Merchandising operations
- Marketing strategy
- Coaching and mentoring
Languages
Spanish
Native Language
Timeline
Account Coordinator
Youngblood Mineral Cosmetics
11.2016 - 04.2017
Class Facilitator
Sephora
01.2012 - 11.2016
Sales and Education Specialist
Tarte Cosmetics
11 2021 - Current
Service Manager
Ulta
10 2020 - 6 2021
Counter Manager
Nordstrom/ Laura Mercier
6 2017 - 12 2017
Assistant Store Manager
Jamba Juice
9 2008 - 11 2011
Assistant Manager
Pacific Sunwear
4 2006 - 9 2008
High School diploma -
Littlerock High School
Cosmetology License - Cosmetology
Capri Institute of Hair Design
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