Jhon Robin Deseo
WestJet Airlines
Vancouver
2
Languages
5
years of professional experience
Experienced in customer support with a knack for conflict resolution, clear communication, and problem-solving. Recognized for creating a positive team atmosphere and staying flexible to meet evolving needs, always aiming for customer satisfaction. Capable at juggling multiple tasks while using empathy and active listening to connect with both clients and colleagues.
Work History
Customer Service Agent/ Gate Agent
1 Year 6 Months- Assisted passengers with check-in and boarding procedures.
- Provided friendly, professional service while answering guest inquiries.
- Ensured passenger safety and followed company procedures.
- Worked efficiently in a high-volume, fast-paced environment.
Warehouse Associate
10 Months- Used forklifts and pallet jacks to smoothly transport inventory throughout the warehouse.
- Collaborated with team members to optimize order picking and packing processes.
- Conducted regular quality checks on incoming and outgoing products to ensure compliance.
Lead Associate/Cashier
3 Years- Delivered exceptional customer service and built positive customer relationships.
- Processed cash, debit, and credit transactions accurately.
- Maintained store cleanliness, organization, and visual merchandising standards.
- Restocked merchandise and assisted with inventory management.
Education
High School Diploma
Diploma - Flight Attendant
Skills
Customer Service
Safety compliance
Inventory Management
Problem Resolution
Fast-paced adaptability
Team collaboration
Detail-oriented organization
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Customer Service Agent/ Gate Agent
WestJet Airlines
07.2021 - 01.2023Read More
Warehouse Associate
Vitasave Warehouse
09.2020 - 07.2021Read More
Lead Associate/Cashier
Tommy Hilfiger
08.2017 - 08.2020Read More
Sir Winston Churchill Secondary School
High School Diploma
Read More
Canadian Tourism College
Diploma from Flight Attendant
Read More