Jhonas Richards
Temecula
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Troon Golf. Proven ability to enhance guest satisfaction while training staff and ensuring operational efficiency. Recognized for attention to detail and teamwork, consistently delivering a welcoming environment and maintaining safety standards.
Overview
8
8
years of professional experience
Work History
Outside Service Lead, Starter, Marshall, Bar Back
Troon Golf
07.2023 - 06.2025
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Assisted in training new staff on operational procedures and service standards.
- Facilitated smooth transitions between tee times by efficiently staging and preparing carts for each group of golfers.
- Supervised course activities ensuring adherence to safety protocols and operational guidelines.
- Assisted in the setup and breakdown of bar service for events, ensuring timely operations.
Outside Service Attendant, Pro Shop Attendant
Gemini Golf
02.2022 - 05.2023
- Maintained cleanliness and organization of outdoor facilities to ensure a welcoming environment.
- Operated and maintained golf carts, ensuring safety and reliability for guests.
- Processed customer transactions accurately using POS systems.
Baseball Umpire
Temecula Youth Baseball
03.2017 - 05.2019
- Learned rules and regulations of baseball to ensure fair play.
- Developed communication skills by interacting with players and coaches on field decisions.
- Adapted quickly to changing game situations while maintaining focus and composure.
- Assisted in maintaining game flow by making timely calls and decisions.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05-2025
Skills
- Strong work ethic
- Teamwork and cooperation
- Time management
- Personable and friendly
- Attention to detail
- Honesty/Integrity
Timeline
Outside Service Lead, Starter, Marshall, Bar Back
Troon Golf
07.2023 - 06.2025
Outside Service Attendant, Pro Shop Attendant
Gemini Golf
02.2022 - 05.2023
Baseball Umpire
Temecula Youth Baseball
03.2017 - 05.2019
Bachelor of Science - Psychology
Arizona State University
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