Jhon Mora
Victoria,BC
Summary
Proven leader in operational efficiency and team coordination, notably at Green Wheel Cleaners. Excelled in process improvement and problem-solving, enhancing service quality and operational workflows. Skilled in administrative support and fostering teamwork, I've driven significant advancements in both client satisfaction and internal process optimization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative and Operations Supervisor
Green Wheel Cleaners
Victoria, British Columbia
05.2022 - Current
- Supervise and coordinate work teams, ensuring daily operations are conducted efficiently and in compliance with quality standards, while facilitating communication between clients and staff.
- Manage equipment maintenance, inventory control, and procurement, including ordering and purchasing supplies needed for client services, to ensure operational efficiency.
- Handle billing and invoicing, ensuring accurate financial records, timely client payments, and follow-up on financial discrepancies for issue resolution.
- Coordinate administrative tasks such as scheduling, documentation management, and general support to optimize internal processes.
- Address client complaints and feedback, providing timely solutions, and constructive feedback to team members to maintain high service quality.
- Support the continuous improvement of internal and operational processes by implementing measures to enhance overall efficiency.
Quality Supervisor
Petrocivil de Colombia SAS
Colombia
01.2019 - 01.2021
- Conducted training sessions on quality standards and procedures for new employees and team members.
- Communicated with clients and coworkers about analysis results.
- Supported the quality management system certification process, including ISO 9001.
- Performed data analysis to identify root causes of quality issues and developed corrective actions.
Administrative Assistant
ORF S.A.
Colombia
01.2018 - 01.2019
- Assisted in financial documentation and internal process development
- Supported the quality management system, updating internal process formats
- Provided customer service and operational support to streamline company workflow
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Education
Diploma - Business Administration
University of Victoria
Victoria, BC04.2024
Bachelor’s Degree - Industrial Engineering
Corporación Universitaria Del Huila (Corhuila)
Colombia01.2019
Skills
- Administrative Support
- Problem-Solving & Analysis
- Billing and Financial Support
- Process Improvement
- Multitasking & Organization
- Teamwork & Communication
Certification
- Internal Quality Audit - NTC ISO 9001, SENA, Colombia, 01/19
- Documentation of a QMS NTC ISO 9001, SENA, Colombia, 01/19
- Safety and Health Management System at Work, SENA, Colombia, 01/18
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Administrative and Operations Supervisor
Green Wheel Cleaners
05.2022 - Current
Quality Supervisor
Petrocivil de Colombia SAS
01.2019 - 01.2021
Administrative Assistant
ORF S.A.
01.2018 - 01.2019
- Internal Quality Audit - NTC ISO 9001, SENA, Colombia, 01/19
- Documentation of a QMS NTC ISO 9001, SENA, Colombia, 01/19
- Safety and Health Management System at Work, SENA, Colombia, 01/18
Diploma - Business Administration
University of Victoria
Bachelor’s Degree - Industrial Engineering
Corporación Universitaria Del Huila (Corhuila)
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