Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jhon David

Toronto

Summary

Dynamic and compassionate Nursing Assistant at HM Hospitales, recognized for enhancing patient satisfaction through exceptional customer service and emotional support. Proven adaptability in high-pressure environments, effectively managing multiple responsibilities while ensuring quality care. Skilled in vital sign monitoring and fostering teamwork, contributing to improved patient engagement and overall well-being.

Overview

8
8
years of professional experience

Work History

Nursing Assistant

HM Hospitales
12.2021 - 06.2025
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Runner

Kitchen Table
06.2021 - 08.2021
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
  • Ensured cleanliness of work areas, contributing to a well-maintained office environment.

Entertainment Staff Member

H10 Hotels
04.2019 - 10.2019
  • Generated enthusiasm with well-executed promotional activities, leading to higher event attendance rates.
  • Enhanced audience experience by facilitating engaging and interactive activities during live events.
  • Collaborated with event management team to create memorable moments for guests, resulting in increased positive feedback.
  • Elevated guest satisfaction ratings through consistent delivery of high-energy performances that captivated audiences from start to finish.

Telephone Operator

Tessi BPO Solurions
12.2017 - 02.2019
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Information and assistance to inbound and outbound calls.
  • Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.


Tourist Information Officer

Hoyo De Manzanares Local Government
06.2017 - 09.2017
  • Managed visitor feedback and complaints professionally, implementing improvements based on constructive criticism.
  • Increased awareness of lesser-known attractions through targeted marketing efforts, leading to improved visitation rates.
  • Enhanced visitor experiences by providing accurate and engaging information about local attractions and events.

• Analysis and promotion of rural tourism by exploiting their resources.

Education

No Degree - Nursing Assistant

Centro De Estudios Profesionales
Madrid, Spain
12-2021

No Degree - Certificate in B1 Level in English

Cambridge Institute
Madrid, Spain
06-2020

Bachelor of Arts - Tourism

Universidad Complutense De Madrid
Madrid, Spain
09-2018

Skills

  • Customer service
  • Heavy lifting
  • Engaging personality

  • Teamwork
  • Adaptability and flexibility

Languages

Spanish
Native or Bilingual
English
Professional Working
French
Limited Working

Timeline

Nursing Assistant

HM Hospitales
12.2021 - 06.2025

Runner

Kitchen Table
06.2021 - 08.2021

Entertainment Staff Member

H10 Hotels
04.2019 - 10.2019

Telephone Operator

Tessi BPO Solurions
12.2017 - 02.2019

Tourist Information Officer

Hoyo De Manzanares Local Government
06.2017 - 09.2017

No Degree - Nursing Assistant

Centro De Estudios Profesionales

No Degree - Certificate in B1 Level in English

Cambridge Institute

Bachelor of Arts - Tourism

Universidad Complutense De Madrid
Jhon David