Summary
Overview
Work History
Education
Skills
Timeline
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Jhoanne Molina

Summary

Dynamic Medical Office Assistant with extensive experience at Dr. Colin M. Jackson, MD Inc, excelling in patient care and insurance billing. Proven ability to enhance office workflow through effective appointment management and meticulous record maintenance. Recognized for strong problem-solving skills and a positive attitude, ensuring high-quality service and patient satisfaction.

Overview

29
29
years of professional experience

Work History

Medical Office Assistant

Dr. Colin M. Jackson, MD Inc
12.2004 - Current
  • Managed patient scheduling and appointments to optimize office workflow.
  • Maintained accurate patient records using electronic health record systems.
  • Assisted in billing and insurance verification processes to ensure timely payments.
  • Coordinated communication between patients and healthcare providers for improved care continuity.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Received, recorded and filed medical payments by cheque, cash, and credit card.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Managed billing, reimbursements, and rejections
  • OR booking
  • Excellent knowledge of the Input Health EMR system
  • Previously used Plexia and Osler EMR system
  • Typing speed of 100 wpm

Medical Office Assistant

Health First Medical
03.2002 - 12.2004
  • Billed electronically and managed rejections and reimbursements
  • Used the Osler EMR system to schedule appointments for doctor visits and procedures.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Registered patients and completed associated paperwork for accurate records.
  • Oversaw inventory management, ensuring availability of medical supplies and equipment.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.

Medical Office Assistant

Dr. Bui, Gallo, and Tejuatco Medical Clinic
06.2001 - 03.2002
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Used Osler to schedule appointments for doctor visits and procedures.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
  • Supported patient care with accurate preparation and maintenance of examination rooms.

Medical Office Assistant

Kwantlen Medical Clinic
06.2000 - 07.2001
  • Used Osler EMR system to schedule appointments for doctor visits and procedures.
  • Electronic billing and rejections
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Improved office communication by promptly relaying messages between patients and healthcare providers.
  • Assisted medical staff during examinations to enhance patient comfort and safety.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals and transfer requests.

Sales Associate

Walmart
06.1997 - 06.2000
  • Delivered exceptional customer service to enhance shopping experience and foster loyalty.
  • Utilized point-of-sale systems to process transactions efficiently and accurately.
  • Maintained comprehensive product knowledge to assist customers with informed purchasing decisions.
  • Collaborated with team members to achieve sales goals through effective communication and support.

Sales Associate

Tim Hortons
03.1996 - 09.1999
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.

Education

Associate of Science - Certificate in Health Care Assistant

Kwantlen Polytechnic University
Langley, BC
06-2000

Skills

  • Multitasking and organization
  • Computer skills
  • Problem-solving
  • Attention to detail
  • Medical reception
  • Data entry
  • Medical terminology
  • Positive attitude
  • Office administration
  • Phone and email etiquette
  • Appointment management
  • Patient care
  • Team leadership
  • Medical records maintenance
  • Insurance billing
  • Patient referrals
  • Payment collection and processing
  • Billing and coding
  • Medical office software

Timeline

Medical Office Assistant

Dr. Colin M. Jackson, MD Inc
12.2004 - Current

Medical Office Assistant

Health First Medical
03.2002 - 12.2004

Medical Office Assistant

Dr. Bui, Gallo, and Tejuatco Medical Clinic
06.2001 - 03.2002

Medical Office Assistant

Kwantlen Medical Clinic
06.2000 - 07.2001

Sales Associate

Walmart
06.1997 - 06.2000

Sales Associate

Tim Hortons
03.1996 - 09.1999

Associate of Science - Certificate in Health Care Assistant

Kwantlen Polytechnic University

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Jhoanne Molina