Jhirmal Singh

Manage daily operations of a high-volume establishment, ensuring quality control and customer satisfaction.

· Team Leadership: Supervise and schedule a team of 20-25employees, optimizing workflow during peak hours—a skill directly transferable to managing patient flow in a busy clinic.

· Conflict Resolution: De-escalate customer complaints and resolve staff conflicts to maintain a smooth operational environment.

· Inventory & Logistics: Manage food and supply inventory; place orders with vendors to ensure timely delivery of essential goods.

· Compliance: Enforce strict health and safety regulations (ServSafe Certified), mirroring the importance of infection control in medical environments.

· Training: Onboard and train new staff on company policies, customer service standards, and operational procedures.

Served as the primary point of contact for patients while managing administrative and clinical laboratory tasks.

· Patient Care & Intake: Greeted and checked in patients, verified personal information, and collected co-pays, ensuring a welcoming and organized front desk.

· Laboratory Coordination: Acted as the critical link between the physician and the lab; picked up completed lab reports for physician review and filing, ensuring doctors had results in a timely manner for diagnosis.

· Specimen Handling: Safely collected, labeled, and transported blood and urine samples from the exam room to the laboratory department, adhering to strict protocol to prevent contamination or mislabeling.

· Medical Records: Filed and retrieved patient charts and lab results, assisting physicians in preparing for patient visits.

· Interdepartmental Communication: Liaised between lab technicians and doctors regarding urgent results or missing tests.