Jhirmal Singh
88 Gallucci Crs,BRAMPTON
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Moreover,Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor/Shift Manager
Tim Hortons
Mississauga, ON
08.2019 - Current
- Managed schedules, accepted time off requests and found coverage for shifts.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Managed inventory and ordered new products when inventory was running low.
- Managed scheduling for 5-10 employees.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Optimized productivity, streamlined program efficiency and boosted profitability.
- Managed cash positions and made bank deposits.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
Team Leader
Tim Hortons
Mississauga, ON
08.2019 - 08.2020
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Monitored team progress and enforced deadlines.
- Quality checked components to determine conformance to specifications.
Education
Associate of Applied Science - Renewable Energy Electrical Systems Installation And Maintenance
Fleming College
Peterborough, ON03.2020
Associate of Arts - Commerce And Business Administration
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON03.2021
Bachelor of Science - B.OT (Operation Theatre)
GGS Medical College
India12.2018
Skills
- Training and mentoring
- Schedule oversight
- Issue and conflict resolution
- Leadership
- Planning
- Critical thinking
- Team management
- Reliable and trustworthy
- Opening and closing procedures
- Team development
Certification
License- -Food safety certificate holder. -Certified in standard first Aid and CPR/AED level A.
References
Reference available on request.
Timeline
Supervisor/Shift Manager
Tim Hortons
08.2019 - Current
Team Leader
Tim Hortons
08.2019 - 08.2020
Associate of Applied Science - Renewable Energy Electrical Systems Installation And Maintenance
Fleming College
Associate of Arts - Commerce And Business Administration
Cambrian College of Applied Arts And Technology
Bachelor of Science - B.OT (Operation Theatre)
GGS Medical College