Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JHIL PATEL

Etobicoke,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Inventory Specialist

Marketing Impact
10.2023 - 02.2024
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Developed inventory reports to provide management with comprehensive data on inventory levels.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.

Customer Service Representative

Canada Post
10.2022 - 09.2023
  • Cross-trained and provided backup support for organizational leadership.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Educated customers about billing, payment processing and support policies and procedures.

Lead Barista

Aroma Espresso Bar
08.2022 - 09.2022
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Participated in budgeting and forecasting activities to make informed decisions.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.

Barista

Stock TC
05.2022 - 07.2022
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Overnight Team Lead

McDonald's
04.2021 - 04.2022
  • Earned recognition from senior leadership for consistently surpassing performance expectations and maintaining a high level of team morale.
  • Reduced customer complaints by addressing and resolving issues promptly, demonstrating commitment to excellent service standards.
  • Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
  • Balanced staffing needs by managing employee schedules and optimizing shift assignments based on individual strengths and workload demands.
  • Fostered a positive work atmosphere, motivating team members to achieve their highest potential performance levels.

Education

BBA - Project Management

Yorkville University
Concord, ON
06.2023

Skills

  • Inventory Monitoring and Management
  • Time Management
  • Invoice Preparation
  • Customer Relations
  • Promotions
  • Customer Service
  • Quality Assurance
  • Problem-Solving
  • Workflow Planning
  • Critical Thinking
  • Teamwork and Collaboration
  • Safety Compliance
  • Promotional understanding
  • Clear Communication

Languages

English
Native or Bilingual

Timeline

Inventory Specialist

Marketing Impact
10.2023 - 02.2024

Customer Service Representative

Canada Post
10.2022 - 09.2023

Lead Barista

Aroma Espresso Bar
08.2022 - 09.2022

Barista

Stock TC
05.2022 - 07.2022

Overnight Team Lead

McDonald's
04.2021 - 04.2022

BBA - Project Management

Yorkville University

Similar Profiles

CREATE PROFILE
JHIL PATEL