Jhia Anne Cyrene Coronado
Vancouver
Summary
Proven multi-tasker and problem-solver, I enhanced clinic efficiency at ST. MICHAEL MEDICAL HOSPITAL by streamlining patient processing and record-keeping. With a knack for customer service, I boosted sales revenue at Executive Optical through strategic product recommendations, achieving a significant increase in customer satisfaction levels. Skilled in teamwork and collaboration, I consistently deliver results by leveraging both hard and soft skills to exceed employer expectations. Reliable Sales Associate enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
8
8
years of professional experience
Work History
In-Home Caregiver
Eddie Mari Fernandez
07.2019 - 11.2021
- Home child care providers
- Supervise care for children in employer’s or own residence
- Housekeeping duties
Clinic Assistant
ST. MICHAEL MEDICAL HOSPITAL (THE EYE CENTER)
08.2018 - 05.2019
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
Sales Associate
Executive Optical
01.2014 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Completed 92 Credits - B.S Medical Technology
South SEED LPDH
PhilippinesNational Certificate 2 in Caregiving Holder - Caregiver
Nightingale Caregiver And Advanced Technology
Philippines2018
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Customer Service
Languages
English
Professional Working
Timeline
In-Home Caregiver
Eddie Mari Fernandez
07.2019 - 11.2021
Clinic Assistant
ST. MICHAEL MEDICAL HOSPITAL (THE EYE CENTER)
08.2018 - 05.2019
Sales Associate
Executive Optical
01.2014 - 04.2015
Completed 92 Credits - B.S Medical Technology
South SEED LPDH
National Certificate 2 in Caregiving Holder - Caregiver
Nightingale Caregiver And Advanced Technology
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