Chad Diamond
Charlottetown
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Maintenance Manager
VIDA
05.2024 - 10.2024
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Created and submitted detailed reports to highlight maintenance activities and equipment performance.
- Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
- Enhanced safety standards through regular inspections, staff training, and adherence to OSHA guidelines.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enhanced tenant satisfaction, addressing maintenance requests promptly and effectively.
- Collaborated with property management teams on capital improvement projects for added value and enhanced curb appeal.
- Assisted in budget preparation, tracking expenditures to ensure optimal allocation of resources for property upkeep.
- Maintained accurate records of completed tasks, ongoing projects, and upcoming maintenance needs.
- Participated in emergency response planning initiatives, preparing the team for potential crisis situations.
- Supervised employee performance, preventive maintenance, and safety.
Licensed Insulation Specialist
Arctic Energy Solutions
09.2023 - 05.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Optimized energy efficiency for homeowners by recommending improvements based on insulation and ventilation evaluations.
- Increased production efficiency with proper maintenance and cleaning of spraying equipment.
- Conducted thorough inspections of completed projects to ensure optimal performance of installed insulation materials.
- Reduced waste and overspray by accurately mixing, measuring, and adjusting paint viscosity.
- Enhanced project efficiency by accurately applying spray foam insulation in residential and commercial properties.
- Delivered high-quality results with precise application techniques, ensuring proper coverage and thickness of spray foam insulation.
- Disassembled and expertly reassembled spray equipment for maintenance.
- Ensured compliance with industry regulations by staying up-to-date on relevant codes and standards for insulation practices.
- Contributed to increased company revenue through successful completion of insulation installations within project deadlines.
- Consistently met deadlines for completing insulation projects without compromising the quality of workmanship.
- Fostered a positive work environment on job sites by promoting teamwork, open communication, and adherence to high-quality standards in insulation installation.
- Demonstrated expertise in multiple types of insulation materials, including fiberglass, foam, and mineral wool.
Owner/Operator
EasternBids Auctions
08.2018 - Current
- Developed and maintained strong relationships with partners and suppliers, resulting in improved services and more competitive cost of goods sold
- Developed and maintained strong relationships with customers resulting in a positive % increase in customer loyalty and satisfaction (Google!)
- Managed relationships with vendors, ensuring all marketing materials were produced and delivered on time and within budget
- Established a cohesive brand identity across all channels, including website, social media, and print, Developed and executed a comprehensive digital marketing strategy, resulting in a X% increase in website traffic
- Developed and implemented a system for tracking and reconciling inventory, resulting in improved accuracy and cost savings
- Assisted customers with product inquiries, providing accurate and detailed information about product features and benefits
- Provided excellent customer service and resolve customer issues, resulting in a 5-star rating on customer satisfaction surveys since 2017
- Provided technical support to customers over the phone and via email, resulting in a positive customer satisfaction rate
- Developed and implemented financial policies and procedures
- Assisted in the implementation of a customer loyalty program that increased customer retention
- Created and maintained a central database of employee information and other business records, ensuring accuracy and data integrity
- Managed the company’s social media accounts,
- Developed a comprehensive auction house policy and procedure manual that ensured compliance with industry standards for all users and employees.
- Created marketing and promotional campaigns that increased auction attendance by X%
- Utilized customer feedback to develop customer-centric initiatives, resulting in improved customer satisfaction
- Utilized a CRM system to track customer interactions and manage customer data, resulting in improved customer relationship management
- Developed a user-friendly website that increased business reach for users on a secondary market.
- Optimized website content for SEO and organic search visibility, resulting an increase of website traffic
- Developed a mobile version of the website that improved usability on mobile devices, Apple & Android
- Prepared financial statements and reports, providing timely and meaningful analysis of financial data
Owner/Operator
Finance Construction Canada
08.2020 - Current
- Meet with clients 1 on1 in house to establish their construction goals
- Research, Create and deliver full issue work quotes / work orders
- $3,941,204.40 value of issued residential & commercial work/quotes provided since established in 2020
- Negotiated contracts with vendors and subcontractors to reduce costs and improve project timelines
- Developed and managed a project budget that tracked costs and allocated funds for materials, equipment and labor + all other associated costs with project(s).
- Developed a preventative maintenance plan for a residential building to extend the life of the structure
- Prepared and maintained accurate trip reports and other required paperwork for insurance and tax reasons
Gas bar service assistant manager
Cudmore's Ultramar
05.2012 - 06.2019
- Trained and supervised new staff on day to day operations
- Reconciled account discrepancies and applied appropriate corrective actions (+/-) update clients on requirements & new information
- Operate and process financial transactions accurately and securely, client to client interactions, Phone interaction & Email
- Manage client bookings, Parts management, Consumer management (Maintain stock of all sale products, fuel orders/management)
- Key holder, Open & close establishment at required times
- Bank deposits and withdrawals, Daily till balancing
Client service / Delivery representative
Napa Auto Parts
10.2017 - 11.2018
- Developed and maintained client relationships by providing excellent customer service
- Answered incoming calls, maintained client relationships, and resolved customer service issues
- Managed package delivery routes and adjusted as needed to ensure on-time delivery
- Coordinated the delivery of goods to various customers, ensuring on-time delivery with minimal delays
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Identified and reported inventory discrepancies, resulting in improved inventory management
- Managed inventory levels to ensure availability of products while minimizing stock-outs and excess inventory
- Maintained a safe and clean work environment
- Trained and coached new customer service representatives on best practices and customer service standards
Education
Carpentry -
Holland College
05.2019
diploma - undefined
Colonel Gray
05.2017
Skills
- Attention to Detail
- Microsoft Programs
- Flexibility and Adaptability
- Teamwork
- Effective Time Management
- Hard Working
- Self-motivation
- Conflict Resolution
- Interpersonal Skills
- Adaptability
- Fast Learner
- Creativity
- Decision Making
- Leadership Skills
- Ability to Work in a Team
- Ability to Multitask
- Computer Skills
- Communication Skills
- Project Management
- Ability to Work Under Pressure
- Customer Service
- Negotiation
- Analytical and critical thinking
- Inventory control management
- Health and safety compliance
- Property management expertise
- Building maintenance
- Energy management strategies
- Building code compliance
- Apartment maintenance
- Contractor management
- Preventive Maintenance
- Project management
- Equipment troubleshooting
- Scheduling and coordinating
Certification
- Customer First
- Due Diligence
- Health & safety (supervisor & employee)
- Manual Material handling, Occupational & Environmental cancer recognition
- WHIMIS
- Forklift operator
- First-Aid / CPR
- Ladder Safety
- Insulation certification
- DC315
- Slips, Trips & Falls
- Canada-High pressure SPF-Safety
Languages
English
Timeline
Maintenance Manager
VIDA
05.2024 - 10.2024
Licensed Insulation Specialist
Arctic Energy Solutions
09.2023 - 05.2024
Owner/Operator
Finance Construction Canada
08.2020 - Current
Owner/Operator
EasternBids Auctions
08.2018 - Current
Client service / Delivery representative
Napa Auto Parts
10.2017 - 11.2018
Gas bar service assistant manager
Cudmore's Ultramar
05.2012 - 06.2019
diploma - undefined
Colonel Gray
- Customer First
- Due Diligence
- Health & safety (supervisor & employee)
- Manual Material handling, Occupational & Environmental cancer recognition
- WHIMIS
- Forklift operator
- First-Aid / CPR
- Ladder Safety
- Insulation certification
- DC315
- Slips, Trips & Falls
- Canada-High pressure SPF-Safety
Carpentry -
Holland College
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