Jhezeryl Hernandez
North York,Canada
Summary
A flexible and adaptive worker in the restaurant and hotel industry, I have had the opportunity to work in a variety of roles that have greatly enhanced my leadership, communication, and problem-solving skills. seeking an opportunity to work for an established business that provides exceptional client relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Part Time – Crew Person
McDonald’s Canada
09.2023 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted in reducing wait times by effectively managing the register during peak hours.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities by balancing food preparation tasks with customer-facing duties.
Restaurant Supervisor
Salu – Salo Filipino Food & Groceries
02.2023 - 10.2024
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Sales Catering Coordinator
Amaponzel Catering Services
04.2018 - 08.2022
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Managed budgets for each event, ensuring cost-effective practices without compromising quality or customer satisfaction.
Event Coordinator - Part Time
Boss Events
09.2020 - 02.2021
- Coordinated schedules and timelines for events.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Managed event logistics and operations.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Education
Ontario College Diploma - Hospitality-Hotel & Restaurant Services Management
Seneca Polytechnic
12-2024
Bachelor of Science - Hotel and Restaurant Management
De La Salle University - Dasmarinas
Philippines05.2016
Skills
- Professionalism and integrity
- Cash handling proficiency
- Point-of-sale system
- Leadership qualities
- Goal setting and achievement
- Multitasking and organization
- Problem-solving
- Customer service
Certification
- Smart Serve Certificate
- ServSafe Food Handler's Certification
- CPR/AED Certification
- WHIMS
- CVENT
Languages
English
Full Professional
Timeline
Part Time – Crew Person
McDonald’s Canada
09.2023 - Current
Restaurant Supervisor
Salu – Salo Filipino Food & Groceries
02.2023 - 10.2024
Event Coordinator - Part Time
Boss Events
09.2020 - 02.2021
Sales Catering Coordinator
Amaponzel Catering Services
04.2018 - 08.2022
Ontario College Diploma - Hospitality-Hotel & Restaurant Services Management
Seneca Polytechnic
Bachelor of Science - Hotel and Restaurant Management
De La Salle University - Dasmarinas
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