Alexis Santiesteban
Bakersfield
Summary
Highly motivated and organized professional with extensive experience in office administration and customer service.
Overview
7
7
years of professional experience
Work History
Receptionist
MMI
11.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Case Manager
Tek Systems
10.2022 - 02.2024
- Complied reports on cases and submitted them to supervisors as required.
- Assessed clients needs, developed service plans and monitored progress towards goals.
- Assisted with applications for goverment benefit programs.
Customer Service Representative
Aston Carter
02.2020 - 08.2022
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payments option setup assistance.
Receptionist
Snelling Staffing
06.2018 - 01.2020
- Performed administrative task such as filing paperwork, updating databases and generating reports.
- Scheduled appointments, meetings, and events for staff member's and executives.
- Handles administrative tasks such as filing, faxing, and data entry with accuracy and attention to detail.
- Managed multiple phone lines and directed calls efficiently in a fast paced enviorment.
Education
BA -
UNIVERSITY OF PHOENIX
05.2015
High school or equivalent -
BAKERSFIELD HIGH SCHOOL
Skills
- Case Management
- Data Entry
- Time Management
- Leadership
- Critical Thinking
- Bilingual
Timeline
Receptionist
MMI
11.2024 - 03.2025
Case Manager
Tek Systems
10.2022 - 02.2024
Customer Service Representative
Aston Carter
02.2020 - 08.2022
Receptionist
Snelling Staffing
06.2018 - 01.2020
High school or equivalent -
BAKERSFIELD HIGH SCHOOL
BA -
UNIVERSITY OF PHOENIX
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