Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jhenere Lakhan

East York,ON

Summary

A highly motivated and self-driven individual with the ability to commit to tasks and work diligently to effective completion. Possesses a dynamic personality and sound communication skills with a ‘hands-on’ approach for realizing the best results. Holds a proven track record in customer service in giving each customer and guest a memorable experience. A very honest individual with an outstanding work ethic and a disposition towards working with a team and in social settings. Very influential as a peer mentor and seen as having keen leadership abilities. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

5
5
years of professional experience

Work History

GUEST SERVICE AGENT

Chelsea Hotel
03.2023 - Current
  • Welcome and register guests, providing information on hotel amenities
  • Manage reservations, modifications, cancellations, and currency exchanges
  • Deliver exceptional customer service, addressing guest concerns and offering knowledge and recommendations of local attractions
  • Accurately handle payment through different forms: cash, card, vouchers and online authorization forms
  • Effectively communicate with different hotel departments to ensure guest satisfaction.
  • Developed strong relationships with repeat customers, fostering loyalty and return visits.

RETAIL ASSOCIATE

Winners TJX
03.2022 - 06.2022
  • Tended to customers in locating merchandise, answering questions and offering merchandise advice
  • Operated cash register efficiently and accurately, processed payments via cash, credit/debit card and gift cards
  • Managed returns, replacements, and refunds efficiently, ensuring customer satisfaction and compliance with company policies
  • Kept the environment in compliance with COVID regulations by maintaining cleanliness standards.
  • Assisted in building and organizing of merchandise displays
  • Stocked shelves with merchandise when needed.

INTERN

Unit Trust Corporation of Trinidad & Tobago
07.2019 - 07.2019
  • Answered and redirected customer calls
  • Provided customers with accurate and correct information upon request with managerial assistance.
  • Responsible for booking customer appointments and printing customer information
  • Typed, copied, bound, and neatly organized company files
  • Tasked to properly dispose of customer personal information.

Education

College Diploma - Business General

Niagara College - Toronto
Toronto, ON
11.2023

Skills

  • Works effectively with team members and individually
  • Goal-oriented and adaptable to change
  • Effective problem-solving and Time management for efficient task handling
  • Proficient in multitasking, can handle various responsibilities simultaneously
  • Excellent verbal and written communication skills that contribute to effective interactions

Timeline

GUEST SERVICE AGENT

Chelsea Hotel
03.2023 - Current

RETAIL ASSOCIATE

Winners TJX
03.2022 - 06.2022

INTERN

Unit Trust Corporation of Trinidad & Tobago
07.2019 - 07.2019

College Diploma - Business General

Niagara College - Toronto
Jhenere Lakhan