Jhenere Lakhan
East York,ON
Summary
A highly motivated and self-driven individual with the ability to commit to tasks and work diligently to effective completion. Possesses a dynamic personality and sound communication skills with a ‘hands-on’ approach for realizing the best results. Holds a proven track record in customer service in giving each customer and guest a memorable experience. A very honest individual with an outstanding work ethic and a disposition towards working with a team and in social settings. Very influential as a peer mentor and seen as having keen leadership abilities. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
5
5
years of professional experience
Work History
GUEST SERVICE AGENT
Chelsea Hotel
2023.03 - Current
- Welcome and register guests, providing information on hotel amenities
- Manage reservations, modifications, cancellations, and currency exchanges
- Deliver exceptional customer service, addressing guest concerns and offering knowledge and recommendations of local attractions
- Accurately handle payment through different forms: cash, card, vouchers and online authorization forms
- Effectively communicate with different hotel departments to ensure guest satisfaction.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
RETAIL ASSOCIATE
Winners TJX
2022.03 - 2022.06
- Tended to customers in locating merchandise, answering questions and offering merchandise advice
- Operated cash register efficiently and accurately, processed payments via cash, credit/debit card and gift cards
- Managed returns, replacements, and refunds efficiently, ensuring customer satisfaction and compliance with company policies
- Kept the environment in compliance with COVID regulations by maintaining cleanliness standards.
- Assisted in building and organizing of merchandise displays
- Stocked shelves with merchandise when needed.
INTERN
Unit Trust Corporation of Trinidad & Tobago
2019.07 - 2019.07
- Answered and redirected customer calls
- Provided customers with accurate and correct information upon request with managerial assistance.
- Responsible for booking customer appointments and printing customer information
- Typed, copied, bound, and neatly organized company files
- Tasked to properly dispose of customer personal information.
Education
College Diploma - Business General
Niagara College - Toronto
Toronto, ON11.2023
Skills
- Works effectively with team members and individually.
- Goal-oriented and adaptable to change.
- Effective problem-solving and Time management for efficient task handling.
- Proficient in multitasking, can handle various responsibilities simultaneously.
- Excellent verbal and written communication skills that contribute to effective interactions.
Timeline
GUEST SERVICE AGENT
Chelsea Hotel
2023.03 - Current
RETAIL ASSOCIATE
Winners TJX
2022.03 - 2022.06
INTERN
Unit Trust Corporation of Trinidad & Tobago
2019.07 - 2019.07
College Diploma - Business General
Niagara College - Toronto
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