Jhellerie Valdepena
Toronto,Canada
Summary
Detail-focused Dental Administrator with comprehensive experience in managing patient scheduling, record keeping and billing processes. Exhibits strong understanding of dental insurance claims and coding, aiming to ensure smooth operations within dental practices. Strengths include exceptional organizational skills, effective communication abilities, and commitment to maintaining high standards of patient confidentiality and satisfaction. Previous roles illustrate significant contributions to enhancing operational efficiency and improving patient care systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Administrator
The Tooth Corner
Toronto, Canada
03.2019 - 05.2023
- Processed insurance claims forms timely and accurately according to company policy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured patient records were accurately maintained and updated in the computer system.
- Provided administrative support to dentists and hygienists, including scheduling appointments, coordinating referrals and ordering supplies.
- Prepared correspondence, reports, invoices and other documents as requested.
- Assisted with accounts receivable tasks such as posting payments, sending out bills and following up on overdue accounts.
- Greeted patients upon arrival, answered questions about dental procedures and managed patient inquiries.
- Managed daily operations of the office including opening, closing duties, filing paperwork and managing incoming, outgoing mail.
- Received payments from patients for services rendered and recorded payment information into practice management software.
- Maintained accurate financial records related to insurance claims and billing processes.
- Scheduled patient follow-up visits for dentists or hygienists based on treatment plans provided by doctors.
Hostess/Server
Duke of Wes
Toronto, Canada
01.2017 - 01.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Monitored customer satisfaction levels throughout their meal experience.
- Demonstrated strong interpersonal skills when interacting with customers.
- Handled cash payments and reconciled daily transactions accurately.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Call Centre Agent
Toronto Baskets
Toronto, Canada
03.2018 - 07.2019
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Barista
Starbucks
Toronto, Canada
01.2016 - 06.2017
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Received and accurately processed customer payments.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
CASHIER
Harvey's
Kingston, Canada
01.2012 - 01.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Diploma - Dental Hygiene
Toronto College of Dental Hygiene And Auxilliaries
Toronto, ON05-2025
Credit - Psychology
St. Lawrence College
Kingston, ON01.2016
Secondary Highschool Diploma -
REGIOPOLIS NOTRE DAME CATHOLIC HIGH SCHOOL
Kingston, ON01.2015
Skills
- Administrative Experience
- System Administration
- Customer service
- Organizational skills
- Microsoft Office
- Computer skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Typing
- Office experience
- Dentrix
- Eaglesoft
- Infection Control Training
- Live Chat
- Computer Networking
- Barista Experience
- Restaurant Experience
Certification
BLS Certification
Timeline
Dental Administrator
The Tooth Corner
03.2019 - 05.2023
Call Centre Agent
Toronto Baskets
03.2018 - 07.2019
Hostess/Server
Duke of Wes
01.2017 - 01.2021
Barista
Starbucks
01.2016 - 06.2017
CASHIER
Harvey's
01.2012 - 01.2015
BLS Certification
Diploma - Dental Hygiene
Toronto College of Dental Hygiene And Auxilliaries
Credit - Psychology
St. Lawrence College
Secondary Highschool Diploma -
REGIOPOLIS NOTRE DAME CATHOLIC HIGH SCHOOL
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