Jheel Patel
Toronto,Canada
Summary
Detail-oriented professional with experience in pharmaceutical quality assurance, healthcare administration, operations coordination, and e-commerce support. Experienced in regulated pharmaceutical, laboratory, manufacturing, and healthcare environments, supporting quality systems, documentation control, regulatory compliance, and administrative operations. Hands-on experience with GMP, GDP, ALCOA principles, WHO-GMP, FDA, and ISO 17025 standards, including document control, SOP management, batch documentation, audit support, and quality records management. Strong background in coordinating administrative workflows, maintaining confidential records, supporting patient services, managing digital platforms, and improving operational efficiency. Recognized for strong analytical, organizational, communication, and problem-solving skills with the ability to adapt quickly across diverse business functions.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Administrative Services Coordinator / Marketing Coordinator
Back To Life Wellness Clinic
Toronto, ON
10.2024 - Current
- Manage daily administrative operations including front desk activities, appointment scheduling, patient coordination, and workflow management.
- Maintain confidential patient records, electronic health records (EHR), intake documentation, consent forms, and administrative files.
- Process patient information accurately while following privacy and confidentiality requirements.
- Responsible for all billing activities, payment processing, bookkeeping, and insurance-related communication.
- Respond to patient inquiries through phone, email, and in-person communication while maintaining high-quality customer service.
- Coordinate with healthcare providers, vendors, contractors, and external service providers.
- Manage clinic inventory, supplies, treatment room preparation, and administrative organization.
- Prepare reports, maintain records, and support internal documentation requirements.
- Create and manage social media content, newsletters, promotional materials, and digital communication campaigns.
- Develop brochures, flyers, posters, and marketing materials to support patient engagement.
- Track marketing performance, engagement metrics, and campaign results.
- Support recruitment activities including job postings, interview scheduling, and onboarding coordination.
- Completed monthly/bi-weekly payroll for employees.
Freelance E-commerce Specialist
Self-Employed
03.2024 - 03.2025
- Managed Amazon Seller Central accounts, ensuring optimized product listings, accurate inventory tracking, and effective account health monitoring to enhance seller performance.
- Conducted keyword research and implemented Amazon SEO strategies to improve product visibility and search ranking.
- Optimized product listings including titles, bullet points, descriptions, backend keywords, and enhanced brand content.
- Ensured marketplace compliance by maintaining accurate product information and resolving listing issues.
- Analyzed sales data, advertising performance, customer trends, and marketplace metrics.
- Managed product catalogs, pricing, inventory updates, and content across Shopify, and Amazon platforms.
- Provided SEO optimization and website content improvement, supporting online businesses in increasing product visibility and engagement through targeted email marketing strategies.
Production Line Leader
Cosmetica Laboratories Inc.
Scarborough, ON
03.2023 - 05.2023
- Coordinated daily production activities and supported team operations to achieve production targets and maintain quality standards.
- Monitored production processes, equipment performance, and product quality to ensure compliance with SOPs and specifications.
- Identified process improvements to enhance efficiency, reduce waste, and improve product quality.
- Maintained production documentation, batch records, and operational reports to ensure accuracy and compliance.
- Identified and implemented process improvements to enhance efficiency, minimize waste, and elevate product quality.
- Maintained accurate production documentation, batch records, and operational reports.
Content Support Assistant
MySkillShaala
Vadodara, GJ (India)
08.2022 - 12.2022
- Created reports and maintained website content to ensure accurate and engaging user experience on content management platforms.
- Conducted research on STEM and chemistry topics to develop relevant and informative educational content.
- Created reports and maintained website content using content management platforms.
- Supported video recording and documentation to enhance content creation for educational programs.
- Managed activity information, database updates, and content records on the MySkillShaala platform.
- Monitored customer service metrics and operational performance data.
- Collaborated with UI, technology, marketing, and business teams to enhance platform functionality and user experience.
Quality Assurance Trainee
Choksi Laboratories Ltd.
Vadodara, GJ (India)
02.2022 - 06.2022
- Reviewed ~40 analytical reports daily to verify accuracy, completeness, and regulatory compliance.
- Reviewed ~40 analytical reports daily to ensure accuracy, completeness, and adherence to regulatory standards.
- Supported Quality Assurance activities in compliance with ISO 17025, FDA guidelines, GMP, GDP, and laboratory quality systems.
- Managed controlled documents, quality records, and master documents to maintain compliance with quality standards.
- Assisted in Site Master File preparation for FDA and NABL compliance.
- Supported internal audits and FDA inspections to facilitate compliance and readiness for third-party assessments.
- Assisted with CAPA documentation, discrepancy investigations, training records, and quality improvement initiatives.
- Ensured compliance with ALCOA principles and data integrity requirements.
Quality Control Chemist
Mars Remedies Pvt. Ltd.
Vadodara, GJ (India)
01.2021 - 11.2021
- Performed Quality Control activities in compliance with WHO-GMP, FDA requirements, and pharmaceutical quality standards.
- Conducted raw material sampling, in-process quality checks, and finished product quality testing.
- Performed IPQA inspections during manufacturing to ensure GMP compliance.
- Prepared and reviewed Batch Manufacturing Records (BMR), Master Formula Records (MFR), SOPs, STPs, and product specifications.
- Authored and revised SOPs, Standard Test Procedures, and quality documentation.
- Managed control sample room activities, ensuring proper collection, labeling, storage, and documentation of samples.
- Maintained quality records, laboratory documentation, and regulatory compliance records.
- Supported WHO and FDA audits, leading deviation investigations and implementing corrective actions to maintain compliance.
- Collaborated with QA, QC, production, and regulatory teams to resolve quality issues, driving implementation of process improvements.
Education
Advanced Diploma - Food Science Technology
Centennial College
Toronto, ON04-2024
Master of Science - Organic Chemistry
Kadi University
India05-2021
Bachelor of Science - Chemistry
M.S. University
India05-2019
Skills
- GMP, GDP & ALCOA Compliance
- ERP Systems & LMIS
- WHO-GMP, FDA & ISO 17025 Standards
- SOP, STP, BMR & MFR Documentation
- Document Control & Regulatory Compliance
- Audit Preparation & Inspection Support
- Healthcare Administration and Billing (MVA, WSIB, IFHP, EHC)
- Amazon Seller Central, Shopify Operations
- Microsoft Office Suite
LANGUAGES
English
Hindi
Gujarati
Certification
- HACCP Certification
- First Aid Certification (Valid)
KEY ACHIEVEMENTS
- Consistently ensured 100% compliance with GMP, GDP, ALCOA, and regulatory standards in pharmaceutical and laboratory environments.
- Successfully supported multiple internal and external audits including FDA and NABL inspections.
- Improved operational efficiency and accuracy in documentation and reporting processes.
- Played a key role in maintaining high-quality standards and supporting patient satisfaction in healthcare administration.
Timeline
Administrative Services Coordinator / Marketing Coordinator
Back To Life Wellness Clinic
10.2024 - Current
Freelance E-commerce Specialist
Self-Employed
03.2024 - 03.2025
Production Line Leader
Cosmetica Laboratories Inc.
03.2023 - 05.2023
Content Support Assistant
MySkillShaala
08.2022 - 12.2022
Quality Assurance Trainee
Choksi Laboratories Ltd.
02.2022 - 06.2022
Quality Control Chemist
Mars Remedies Pvt. Ltd.
01.2021 - 11.2021
Advanced Diploma - Food Science Technology
Centennial College
Master of Science - Organic Chemistry
Kadi University
Bachelor of Science - Chemistry
M.S. University