Jheel Dutt
Niagara Falls,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Nia-Chem Ltd.
05.2023 - 05.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
- Spearheaded initiatives that streamlined work processes, enabling the team to handle more calls efficiently without compromising on client satisfaction levels.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Guest Service Representative
Comfort Inn Suites
08.2022 - 03.2023
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Answered hotel phones with professionalism and directed calls appropriately.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Participated actively in staff meetings and contributed to the development of new policies and procedures to improve guest services.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Scheduled and confirmed restaurant reservations for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Client Service Representative
SBI Bank
07.2021 - 05.2022
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Coordinated closely with account managers to provide updates on ongoing projects, fostering stronger internal communication channels.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Medical Billing Associate
Fedora Solutions
07.2020 - 06.2021
- Assisted patients in understanding their financial responsibilities, explaining complex medical bills in an accessible manner.
- Demonstrated strong attention to detail while managing multiple priorities within a fast-paced environment, consistently meeting deadlines without sacrificing quality.
- Increased accuracy in medical coding by cross-referencing codes with patient records and consulting with healthcare providers when necessary.
- Facilitated clear communication between medical staff and insurance companies, improving understanding of coverage limitations and reducing claim rejections.
- Streamlined billing processes by implementing efficient electronic billing systems, reducing errors and increasing productivity.
- Developed comprehensive knowledge of various payer requirements for successful claim submission, minimizing delays in reimbursement.
- Established effective relationships with insurance representatives, expediting resolution of payment issues and fostering collaboration toward shared goals.
- Contributed to team success by actively participating in brainstorming sessions aimed at identifying areas for improvement within the billing department processes.
Education
Bachelor of Science - Microbiology
Gujarat University
Ahmedabad, Gujarat08.2020
Skills
- Presentation Skills
- Complaint Handling
- Customer Relationship Management
- Team Collaboration
- Call center experience
- Follow-up skills
- File Management
- Account Management
Certification
- Customer Service Representative
- Quality Management System Certification
- Project Management Certification
Timeline
Customer Service Executive
Nia-Chem Ltd.
05.2023 - 05.2024
Guest Service Representative
Comfort Inn Suites
08.2022 - 03.2023
Client Service Representative
SBI Bank
07.2021 - 05.2022
Medical Billing Associate
Fedora Solutions
07.2020 - 06.2021
Bachelor of Science - Microbiology
Gujarat University
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