Jheel Chugani
Kamloops,Canada
Summary
Results-driven professional with extensive experience in customer relationship management at Podar Education Network. Skilled in implementing feedback mechanisms to boost product adoption and utilizing technical expertise to address complex challenges. Proven ability to enhance collaboration and achieve success in varied environments. Customer-focused Retail Associate with a strong grasp of retail dynamics and a track record of exceeding customer service expectations through effective product recommendations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Rogers, FrazerValley Wireless
Kamloops, British Columbia
07.2024 - Current
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
French Tutor
Freelancer
08.2017 - Current
- Provided individual instruction and assessment for each student based on their level of understanding.
- Provided feedback on pronunciation, grammar usage and sentence structure for written assignments.
- Researched new teaching methods or techniques for improving instruction in French language classes.
Store Associate
Dollarama
Kamloops, British Columbia
09.2023 - 09.2024
- Provided cash register operations and handled customer payments.
- Performed daily opening and closing procedures for store operation.
- Stocked shelves with merchandise and maintained inventory levels.
Customer Success Manager
Podar Education Network
, India
01.2023 - 08.2023
- Conducted regular check-ins with clients to ensure their needs were met.
- Maintained up-to-date knowledge of industry trends related to customer success management.
- Provided customer onboarding and training to ensure successful product adoption.
- Implemented feedback loops from customers into product development processes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Senior Credit Consultant (Sales)
Adventum Student Living (UNICREDS)
, India
01.2022 - 12.2022
- Negotiated agreements with creditors on behalf of clients for reduced interest rates or payment plans.
- Conducted regular follow-ups with customers to ensure compliance with loan payments or other contractual obligations.
- Resolved any discrepancies between loan terms and actual transactions reported by lenders.
- Participated in meetings with senior management personnel to discuss strategies for improving the quality of service provided by Credit Consultants.
Education
BBA - Logistics And Supply Chain Management
Thompson Rivers University
Kamloops, BC04-2025
Bachelor of Management Studies - Marketing
Mumbai University
Mumbai, India04.2022
Skills
- Microsoft Office
- Effective communication
- Teamwork and collaboration
- Inventory Management
- Social Functional Behavior
- Logistics management
- Customer relationship management
- CPR and First Aid
- Hospitality and accommodation
Certification
- Lean Six Sigma
- DELF French B1
- Serve it Right
- First Aid CPR
Timeline
Sales Associate
Rogers, FrazerValley Wireless
07.2024 - Current
Store Associate
Dollarama
09.2023 - 09.2024
Customer Success Manager
Podar Education Network
01.2023 - 08.2023
Senior Credit Consultant (Sales)
Adventum Student Living (UNICREDS)
01.2022 - 12.2022
French Tutor
Freelancer
08.2017 - Current
BBA - Logistics And Supply Chain Management
Thompson Rivers University
Bachelor of Management Studies - Marketing
Mumbai University
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