Jheda Dunkins
Hemet
Summary
Detail-oriented professional with a background in medical administration and customer service. Skilled in electronic health records management and effective communication. Aiming to leverage expertise in patient scheduling and insurance processing to improve healthcare operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Inland Empire Job Corps
San Bernardino
05.2024 - 08.2025
- Managed patient scheduling and appointment confirmations for healthcare services.
- Assisted in maintaining accurate medical records and patient information.
- Processed insurance claims and verified patient eligibility for services.
- Assisted healthcare providers during patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls using multi-line phone systems effectively.
- Assisted with administrative tasks, supporting various departments as required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Call Center Representative
Lili's Home Improvement
Colton
01.2021 - 12.2023
- Assisted customers by providing product information and resolving inquiries.
- Collaborated with team members to improve customer service protocols.
- Handled billing issues and processed payments efficiently for customer satisfaction.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
GED -
Inland Empire Job Corps
San Bernardino, CA02-2025
Skills
- Medical terminology
- Insurance eligibility verification
- Customer service
- Electronic health records
- Communication skills
- Administrative support
- Healthcare billing
- Medical coding
- Charting and clinical documentation
- HIPAA compliance
- Medical terminology proficiency
- Workflow coordination
- Electronic charting
- Patient scheduling
- Positive attitude
- Attention to detail
- ICD-10 coding
Certification
- NHA certified
- OPAC certified
- CPR certified
References
References available upon request.
Timeline
Medical Administrative Assistant
Inland Empire Job Corps
05.2024 - 08.2025
Call Center Representative
Lili's Home Improvement
01.2021 - 12.2023
GED -
Inland Empire Job Corps
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