Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JhayeM Mesina

Jasper

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to efficiently multitask and resolve complaints, ensuring guest satisfaction. Recognized for maintaining accurate financial transactions and promoting a positive atmosphere during overnight shifts. Committed to excellence in every aspect of service delivery.

Overview

9
9
years of professional experience

Work History

Night Auditor

Pursuit Collection
09.2023 - Current
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Provided guests with information about local attractions and services, enhancing their stay experience.
  • Managed front desk operations during night, maintaining security and guest safety.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.

Luggage Host

Rocky Mountaineer
04.2023 - Current
  • Responsible for handling,transferring luggage to ensure all guest luggage is safely organized for delivery and pick ups .
  • Greeting guest at the station, answering guest question and providing direction to ensure smooth transfer of the guest
  • Assisted with loading and unloading of luggage from motor coaches and other vehicles.

Commercial Janitorial Cleaner

SkyBlue Services CORP
10.2021 - 09.2023
  • General Cleaning of the building and keeping it maintained and in good condition by vacuuming,sweeping and mopping floors, cleaning restrooms.
  • Ensured a polished first impression for visitors with meticulous attention to detail in cleaning entryways, lobbies, and reception areas.
  • Streamlined operations by developing effective cleaning routines tailored specifically for each area within the facility.
  • Contributed to a positive customer experience by ensuring clean and orderly common areas in commercial spaces.

Janitorial Cleaner

YellowHead Clean
11.2018 - 03.2020
  • Handled equipment, chemicals, and materials properly and with caution.
  • Performed carpet cleaning services regularly to extend the life of flooring materials and enhance overall aesthetics.
  • Ensured a healthy environment for building occupants by properly sanitizing restrooms and common areas.
  • Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
  • Used time management and efficient cleaning methods to meet deadlines.

Customer Service Representative

Circle K
11.2016 - 05.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responsible for the sales of the store and preparing and organizing products, Kept customer space clean,neat and organized
  • Operated cash register for cash and Credit card transaction with excellent accuracy levels
  • Stocked, tagged and displayed merchandise as required


Education

Jasper Junior Senior High School
Jasper, AB

Skills

  • Efficient multitasking
  • Problem-solving
  • Strong work ethic
  • Positive attitude towards work
  • Decision-making
  • Complaint resolution
  • Efficient, motivated, hardworking and committed to customer service excellence
  • Ability to work independently and as part of the team

Languages

English

Timeline

Night Auditor

Pursuit Collection
09.2023 - Current

Luggage Host

Rocky Mountaineer
04.2023 - Current

Commercial Janitorial Cleaner

SkyBlue Services CORP
10.2021 - 09.2023

Janitorial Cleaner

YellowHead Clean
11.2018 - 03.2020

Customer Service Representative

Circle K
11.2016 - 05.2019

Jasper Junior Senior High School

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JhayeM Mesina