JHARNA BHAMBRA
Toronto,ON
Summary
Highly efficient and diligent administrative professional with experience in general management and customer service operations. Capable leader with excellent skills in delegating responsibilities to others and supervising and evaluating for effective task completion. Enthusiasm for delivering excellent service to customers and other visitors in the office setting. Commitment to upholding company policies and procedures when working with staff members and motivating team. Strong organizational skills and excellent attention to detail when dealing with paperwork. Marketing assistant with successful history and education in overseeing campaigns and driving sales growth.
Overview
5
5
years of professional experience
Work History
Email Marketing Executive
Bhambra Fabricators
09.2022 - 09.2024
- Created and managed email campaigns to promote fabrication services, new products, and client success stories.
- Designed newsletters, quotes follow-ups, and service updates using tools like Mailchimp and Canva.
- Built and segmented contact lists for targeted outreach to vendors, suppliers, and industrial clients.
- Monitored open rates, click-throughs, and conversions to optimize performance.
- Boosted lead engagement by 35% through improved targeting and personalized email content.
- Increased quote follow-up conversions by 20% with automated drip sequences.
- Grew email list by 40% through integrated website signups and trade show lead capture.
- Developed targeted email campaigns to enhance customer engagement and drive conversions.
Passenger Service Agent
Sky Handling Partner
09.2021 - 04.2022
- Performs administrative duties by organizing, managing invoices and generating reports.
- Issues tickets and implements all elements to meet the annual sales target.
- Supervises and manages the ground handling company staffs.
- Maintains traffic form supplies inventory by checking stock and ordering items.
- Responds to customers' inquiries and properly apply the service for special care passengers.
- Provided exceptional customer service to passengers, addressing inquiries and resolving issues efficiently.
- Managed check-in processes, ensuring timely boarding and adherence to airline policies.
- Collaborated with team members to resolve passenger inquiries and enhance service efficiency.
Contact Tracer Agent for HSE Ireland
CPL Healthcare
10.2020 - 03.2021
- Enhanced communication skills and telephone manner.
- Ability to compassionately empathize with the patient's experience.
- Ability to remain calm while under pressure.
- Ability and willingness to work autonomously with minimal supervision.
- Attention to detail and commitment to maintaining the confidentiality required (GDPR).
- An ability of inputting data in the HSETs Contact Tracing software (training provided).
- Conducted comprehensive interviews to gather contact information and assess exposure risks.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Provided education on safety protocols and quarantine procedures to enhance public health awareness.
Administration Officer/Recruiter
DCULS
08.2019 - 07.2020
- Provided administrative support to the accommodation department, booked accommodation (home stay) for international students.
- Engaged in garda vetting of the newly registered host families.
- Recruited new host families, assisted the HR department with job postings and interviews.
- Played a huge role of tele sales in contacting the host families and booking the students accommodation.
- Managed office supplies and ordered new supplies as needed.
Education
MSC - Global Brand Management
Griffith College
Dublin, Ireland01.2022
MBA (Master of Business Administration) - Marketing
Dublin Business School
Dublin, Ireland01.2019
Bachelor of Arts for Teaching - English and Business
Maharishi Dayanand University
Rohtak, Haryana01.2017
Bachelor of Applied Arts - English Education
IGNOU (Indira Gandhi National Open University)
India, Delhi01.2015
Skills
- General Management and Administration, Customer Service, Team Management, Time Management, Digital Marketing, Marketing and Advertising, Event Coordination
- Personal Traits: Multi-Tasking, Public Speaking, Organization, and Prioritizing
- CRM management
- Social media integration
- Email scheduling
- Teamwork and collaboration
Languages
English
Native or Bilingual
Timeline
Email Marketing Executive
Bhambra Fabricators
09.2022 - 09.2024
Passenger Service Agent
Sky Handling Partner
09.2021 - 04.2022
Contact Tracer Agent for HSE Ireland
CPL Healthcare
10.2020 - 03.2021
Administration Officer/Recruiter
DCULS
08.2019 - 07.2020
Bachelor of Arts for Teaching - English and Business
Maharishi Dayanand University
MSC - Global Brand Management
Griffith College
MBA (Master of Business Administration) - Marketing
Dublin Business School
Bachelor of Applied Arts - English Education
IGNOU (Indira Gandhi National Open University)
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