Jhanvi Sharma
Toronto
Summary
Motivated and detail-oriented customer service professional seeking an entry-level Banking Teller position. Strong foundation in cash handling, customer interactions, record keeping, and confidentiality. Quick learner with excellent communication skills and a commitment to accuracy, compliance, and providing positive customer experiences in fast-paced environments. Willing to complete on-the-job banking training and comply with all financial policies, procedures, and regulatory requirements.
Overview
7
7
years of professional experience
Work History
Junior Hairstylist
Leonetti + Co Salon
05.2023 - Current
- Delivered consistent, friendly customer service in a client-facing role
- Processed payments and appointments using POS systems
- Managed time efficiently while serving multiple clients
- Built trust with customers through professionalism and accuracy
- Educated customers on products to maximize benefits.
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Answered phone calls and emails to schedule client appointments.
Human Resource Officer
D Spot Desserts Café
12.2021 - 04.2023
- Maintained confidential employee files and documentation
- Supported scheduling, attendance tracking, and administrative reporting
- Assisted with onboarding and orientation of new employees
- Followed internal policies and procedures to ensure compliance
- Developed strong organizational and attention-to-detail skills
- Created and delivered HR training sessions to staff, managers and executives.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Improved office efficiency by effectively managing internal communications and correspondence.
Customer Service Representative
Royal Gardens Premium (Real Estate)
01.2019 - 01.2021
- Assisted customers with payments and service inquiries in a professional manner
- Handled cash transactions accurately while following company procedures
- Maintained organized records and supported daily operational tasks
- Built positive client relationships through clear communication and reliability
- Worked efficiently in a customer-focused, fast-paced environment
Education
Human Resources Management -
Bachelor of Arts - English Honours
Skills
Customer Service
Cash Handling & Basic Reconciliation
Transaction Processing
Attention to Detail
Confidential Information Handling
Basic Sales & Cross-Selling Support
Time Management
Team Collaboration
Languages
English (Professional)
Full Professional
Hindi (Native)
Punjabi (Professional)
Native or Bilingual
Timeline
Junior Hairstylist - Leonetti + Co Salon
05.2023 - Current
Human Resource Officer - D Spot Desserts Café
12.2021 - 04.2023
Customer Service Representative - Royal Gardens Premium (Real Estate)
01.2019 - 01.2021
Panjab University - Bachelor of Arts, English Honours
Seneca College - Human Resources Management,