Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JHANVI JHANVI

Brampton,ON

Summary

Dynamic professional with 5 years of experience in service coordination and dispatching, driving operational excellence and customer satisfaction in fast-paced environments. Expertise in managing customer inquiries, coordinating logistics, and maintaining meticulous project plans while promoting safety and efficiency. Passionate about leveraging strong problem-solving skills and attention to detail to excel in coordination role.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Four Wheels Auto Collision
02.2024 - 03.2025
  • Guided customers through claims process from paperwork completion to claim initiation with insurance provider.
  • Handled customer and insurance company inquiries via phone and email promptly.
  • Coordinated procurement and receipt of parts from various retailers.
  • Expedited claims processing to align with customer needs.
  • Streamlined operations by managing front desk and warehouse concurrently.
  • Supported maintenance activities by extending work hours during peak periods.
  • Collaborated with adjusters and investigators to gather accurate information for claim assessments.
  • Streamlined appointment scheduling processes for improved customer convenience and reduced wait times.
  • Attracted new customers with engaging promotional events, special offers, and referral incentives designed to showcase the shop''s expertise.
  • Implemented detailed record-keeping systems for accurate tracking of repairs, inventory, and billing information.

Banking Advisor

RBC
06.2020 - 12.2023
  • Evaluated client financial positions, identifying suitable banking products.
  • Developed tailored solutions to meet individual banking needs, enhancing customer experience.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Boosted loan application completion rate by enhancing client interactions.
  • Ensured accuracy in high-volume transactions, reinforcing trust and reliability.
  • Increased customer retention by providing personalized financial advice.
  • Managed accurate transaction records, ensuring compliance and trust.
  • Streamlined client onboarding process, reducing setup time by 20%.
  • Led a team initiative to enhance digital banking uptake by 15%

Education

AZ License - Commercial Driving

Amber Valley Truck Driving School
ON
08.2022

Associates - International Business Management in Business Administration

Lambton College of Applied Arts And Technology
ON
02.2020

Certificate - Dispatching

Rai Dispatching
ON
07.2018

Skills

  • Customer service
  • Team building
  • Critical thinking
  • Problem-solving ability
  • Service monitoring and evaluation
  • Multitasking abilities
  • Telephone communication
  • Proficiency in office programs

Certification

  • AZ License
  • Dispatching Certification

Languages

Hindi Native
Punjabi Native
English
Native or Bilingual

Timeline

Customer Service Specialist

Four Wheels Auto Collision
02.2024 - 03.2025

Banking Advisor

RBC
06.2020 - 12.2023

AZ License - Commercial Driving

Amber Valley Truck Driving School

Associates - International Business Management in Business Administration

Lambton College of Applied Arts And Technology

Certificate - Dispatching

Rai Dispatching

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JHANVI JHANVI