JHALAK KHANDUJA
Sarnia,ON
Summary
Dynamic supervisor with a proven track record at Starbucks, excelling in customer service and team engagement. Expert in time management and effective communication, I trained baristas to enhance service quality and fostered a welcoming environment. Committed to operational excellence, I ensured compliance with food safety standards while driving productivity and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
Sarnia, ON
10.2023 - Current
- Resolved customer concerns efficiently, ensuring satisfaction and repeat business.
- Managed shift schedules, delegated tasks, and monitored productivity.
- Resolved customer concerns efficiently.
- Handled cash, processed daily deposits, and balanced tills accurately.
Supervisor
Starbucks
Mississauga, Ontario
04.2022 - 06.2023
- Trained and mentored baristas to deliver exceptional customer service and product quality.
- Led Drive-Thru Order Taker operations using the DT headset system, maintaining speed of service standards, and quality beverage handoff.
- Directed shift operations using the Playbook to effectively manage partner deployment and deliver consistent Starbucks Experience across café, Drive Thru (DT), and Mobile Order & Pay (MOP) channels.
- Ensured daily operations supported the Starbucks Mission and Values, cultivating a welcoming and inclusive Third Place environment for partners, and customers.
- Ensured compliance with Food Safety Standards, Operational Readiness Checklists (ORC), and Clean, Safe, & Ready protocols.
Education
PG Diploma - Business Management
Lambton College of Applied Arts And Technology
Sarnia, ON09-2023
Bachelor's in Education -
Indraprastha University
Delhi, India09-2020
Bachelor of Arts - History
University of Delhi
India07-2017
Skills
- Time management and efficiency
- Effective communication
- Performance feedback and partner engagement
- Customer service
- Product knowledge and promotional execution
- Multi Tasking
- Teamwork
Certification
- Smart Serve
- WHMIS Trained
- Food Handler Certirficate
Timeline
Supervisor
Tim Hortons
10.2023 - Current
Supervisor
Starbucks
04.2022 - 06.2023
PG Diploma - Business Management
Lambton College of Applied Arts And Technology
Bachelor's in Education -
Indraprastha University
Bachelor of Arts - History
University of Delhi