JHADEAN MITCHELL
Oakville,ON
Summary
Motivated Health Science student with hands-on experience in pharmacy operations, including medication dispensing, third-party insurance processing, and patient interaction. Skilled in maintaining compliance with healthcare protocols, providing compassionate service, and supporting efficient clinical workflows. Eager to apply strong attention to detail, organizational skills, and scientific knowledge to gain practical experience in a healthcare setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Clerk
Rexall Pharmacy
Oakville, ON
08.2022 - Current
- Utilized Propel pharmacy software to create and maintain accurate patient profiles, enter new prescriptions, and ensure timely dispensing, while adhering to legal and professional standards to reduce medication errors and support continuity of care.
- Managed third-party insurance billing with providers including Canada Life, Green Shield, and Manulife, resolving claim rejections and coordinating prior authorizations to ensure timely patient access to medications.
- Managed prescription orders and backorders in PharmaClik, ensuring timely inventory and uninterrupted pharmacy operations to support patient care.
- Delivered excellent customer service by calling patients to confirm prescriptions, contacting doctors' offices for clarifications, and efficiently processing patient transactions, ensuring smooth and timely service while enhancing patient satisfaction.
Manager
McDonald's / Piper's Food
Oakville, ON
08.2019 - 12.2023
- Managed daily operations of the restaurant using the POS system, ensuring efficient staff scheduling, task delegation, and adherence to company policies, leading to improved operational flow and enhanced customer satisfaction.
- Provided exceptional customer service by utilizing the POS system to efficiently process orders, addressing complaints, and maintaining a positive environment, contributing to increased customer loyalty and satisfaction.
- Onboarded and trained crew using FRED software on essential procedures, ensuring operational standards were met and shifts ran smoothly with minimal supervision.
- Managed daily operations of a fast-paced environment, ensuring staff followed strict safety, hygiene, and operational protocols, mirroring adherence to healthcare compliance standards and contributing to a safe, organized workspace.
Education
Bachelor of Science - Biology, Forensic Science, Psychology
University of Toronto
Toronto, ON12.2026
Skills
- Knowledge of medical terminology and pharmacy clerical operations
- Third-party insurance billing experience (Green Shield, Manulife, Canda Life)
- Intermediate computer proficiency: Microsoft Word, Excel, and pharmacy software (Propel, PharmaClik)
- Customer service and patient communication
- Inventory management and stock control
Certification
- CPR + First Aid Certification (Red Cross, St. John Ambulance)
- WHMIS Certification (Rexall)
Timeline
Pharmacy Clerk
Rexall Pharmacy
08.2022 - Current
Manager
McDonald's / Piper's Food
08.2019 - 12.2023
Bachelor of Science - Biology, Forensic Science, Psychology
University of Toronto