François Thamara
Montréal,QC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the artistic industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Web Inbound Support Agent
TD Insurance Meloche Monnex
04.2022 - Current
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Commit to offering an outstanding customer service
experience in a fast-paced environment by treating inbound telephone requests
• Communicate with clients and other internal departments by
professional email communication
• Incorporate feedback on a regular basis and contribute to the
continued development and improvement of our systems and
employee processes
• Provide guidance and support to other departments related to
the digital channels for TDMyAdvantage and TDMyInsurance
applications
Caissière, Service À La Clientèle
Couche-Tard
07.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Maintained inventory of all saleable items.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Created attractive merchandise diplays to entice customers to make purchases.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Trained and mentored new employees on company procedures and safety protocols.
Conseillère En Ventes
La Vie En Rose Outlet & Aqua
08.2017 - 04.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via pinpad & POS systems, providing accurate charges and credits.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
Sales Associate/Cashier
La Senza
01.2015 - 10.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via pinpad & POS systems, providing accurate charges and credits.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Health Sciences
Collège De Maisonneuve
Montreal, QCNo Degree - Administration Studies
Cégep Du Vieux Montréal
Montreal, QCHigh School Diploma -
Collège Reine-Marie
Montréal, QC06.2017
Skills
- MS Office: Excel, Word,
PowerPoint, Outlook, Microsoft Outlook - Social Perceptiveness, organization & attention to detail, autonomous & independent
- Apple macOS & Computer Skills
- Customer Experience
- Problem Analysis
- Adobe Systems Adobe Photoshop
- Customer Satisfaction & Accountability
- Mobile Devices
- Typing: 70 words per min
- Comfortable working in fast paced
and changing environment
Hobbies
-Sports (soccer,basket-ball,outdoor activities,winter activities,etc)
-Benevolent
- Crafting & creating arts
-Reading
Timeline
Web Inbound Support Agent
TD Insurance Meloche Monnex
04.2022 - Current
Caissière, Service À La Clientèle
Couche-Tard
07.2021 - 10.2021
Conseillère En Ventes
La Vie En Rose Outlet & Aqua
08.2017 - 04.2020
Sales Associate/Cashier
La Senza
01.2015 - 10.2016
No Degree - Health Sciences
Collège De Maisonneuve
No Degree - Administration Studies
Cégep Du Vieux Montréal
High School Diploma -
Collège Reine-Marie
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