Jowan Faith Garlan
Vancouver,BC
Summary
Professional caregiver with proven track record of providing nurturing and reliable in-home childcare. Adept at creating structured, engaging activities and fostering safe environment. Strong focus on teamwork and adaptability, ensuring seamless collaboration with families and other caregivers. Skilled in communication, conflict resolution, and time management, consistently delivering high-quality results. And with 13 years of experienced Customer service Specialist I have proven to be a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
In-Home Nanny
Mackay Family
04.2024 - Current
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Driving the kids to school and other activities.
- Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
- Improved children''s social skills by organizing playdates and group outings.
- Assisted in developing motor skills through engaging physical activities tailored to each child''s abilities.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Domestic Helper
Family Members
10.2019 - 04.2024
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Maintained a clean, safe, and organized home environment for family members.
- Contributed to a positive living environment by proactively identifying areas needing improvement or attention.
- Facilitated open communication between family members to address concerns or conflicts that arose within the household.
- Provided transportation services for children''s extracurricular activities or appointments when needed.
- Managed household finances by maintaining accurate records of expenses and budgeting accordingly.
- Maintained a high level of discretion when handling sensitive information related to the family''s personal affairs or finances.
Customer Service Specialist
Bpo,call Center
04.2006 - 07.2019
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Secondary Education
Pampanga Agricultural College
Philippines04-2006
Skills
- Strong work ethic
- Childcare experience
- Good communication skills
- Reliability and punctuality
Languages
English
Full Professional
Timeline
In-Home Nanny
Mackay Family
04.2024 - Current
Domestic Helper
Family Members
10.2019 - 04.2024
Customer Service Specialist
Bpo,call Center
04.2006 - 07.2019
Bachelor of Science - Secondary Education
Pampanga Agricultural College
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