Jezrell Morgan
Coquitlam
Summary
Compassionate and safety-focused Social Services Worker graduate trained in Nonviolent Crisis Intervention (NVCI), ASSIST suicide intervention, and First Aid. Experienced in de-escalation, conflict resolution, and maintaining safe environments. Committed to supporting youth and vulnerable individuals through a trauma-informed and respectful approach.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Sales Associate
West Coast Liquor
Burnaby
05.2022 - Current
- Communicated respectfully with diverse individuals, addressing concerns and maintaining a calm environment
- Handled high-pressure situations while maintaining professionalism
- Monitored store safety and ensured compliance with regulations
- Maintained accurate records and cash handling procedures
Store Manager
Walker Kwikstop Foods
Burnaby
02.2019 - 04.2022
- Supervised and supported a team of employees, fostering a respectful and cooperative work environment
- Managed scheduling, documentation, payroll, and daily reporting
- Responded to customer conflicts using calm problem-solving and de-escalation techniques
- Ensured safety and cleanliness standards to protect staff and customers
- Maintained confidential employee and operational records
Food Service Worker
Pita Pit
Burnaby
03.2018 - 12.2019
- Provided respectful and inclusive service to diverse customers
- Maintained organized and sanitary workspaces
- Worked effectively in fast-paced, team-based environments
Education
Social Services Worker - Professional -
Vancouver Community College
Vancouver, British Columbia, BC 09.2019 - 12.2022
Ecole Alpha Secondary
Burnaby, BCSkills
- Crisis Response & De-escalation
- Client Communication
- Documentation & Record Keeping
- Team Collaboration
- Conflict Resolution
- Professional Boundaries
- Cultural Sensitivity
- Time Management
Certification
- Nonviolent Crisis Intervention (NVCI / CPI)
- ASSIST (Applied Suicide Intervention Skills Training)
- First Aid & CPR
- WHMIS
- Food Safe
- Serving It Right
Timeline
Sales Associate
West Coast Liquor
05.2022 - Current
Social Services Worker - Professional -
Vancouver Community College
09.2019 - 12.2022
Store Manager
Walker Kwikstop Foods
02.2019 - 04.2022
Food Service Worker
Pita Pit
03.2018 - 12.2019
Ecole Alpha Secondary