Jezelle Jacono

• Organized healthcare workers to strengthen membership and build collective power in their workplaces.
• Conducted workplace visits and one-on-one conversations to identify issues affecting healthcare employees.
• Educated workers on union rights, contract campaigns, workplace protections, and available union resources.
• Recruited and developed member leaders to increase participation in organizing efforts.
• Assisted in planning and coordinating meetings, trainings, and member actions.

• Organized fast-food workers to build collective power for higher wages, improved benefits, and better working conditions.
• Conducted one-on-one organizing conversations to identify workplace issues and develop worker leaders.
• Recruited workers to participate in strikes, rallies, marches, and community actions.
• Educated workers about their workplace rights and the benefits of collective action.
• Canvassed neighborhoods and worksites, completed follow-up outreach, and built long-term relationships with workers.

• Assisted members nationwide with Marketplace, Medicare, and Medicaid benefits, claims, enrollment, and eligibility questions.
• Resolved complex member issues involving claims, provider (PCP) changes, benefits, grievances, and account transactions.
• Utilized Microsoft Excel, Outlook, Teams, OneNote, CRM systems, and multiple healthcare applications to manage member cases.
• Escalated urgent member concerns to appropriate departments and ensured timely follow-up and resolution.
• Maintained detailed and accurate documentation while ensuring HIPAA compliance and protecting confidential information.

• Provided compassionate daily care and assistance to elderly and disabled adults in a licensed adult day health care setting.
• Safely transported participants to and from the center while ensuring their comfort and well-being.
• Led daily group exercise classes designed to improve strength, flexibility, balance, and overall wellness.

• Assisted healthcare providers with patient intake, including recording vital signs, medical history, and chief complaints.
• Supported clinical operations in an urgent care setting while maintaining patient confidentiality and HIPAA standards.
• Prepared examination rooms, organized medical supplies, and assisted with patient flow.
• Gained exposure to urgent care workflows, electronic medical records (EMR), and patient care coordination.
• Provided compassionate support to patients while developing communication and healthcare skills.

OC Urgent Care Externship 160 Hours