Jezel Mercado
SACRAMENTO
Summary
Highly motivated legal field representative with experience in client-focused field operations and relationship management. Demonstrates effective communication and problem-solving skills. Committed to utilizing these qualities to promote team growth and communal uplifting.
Overview
5
5
years of professional experience
Work History
Legal Field Representative
Farahi Law Firm
09.2023 - Current
- Cultivate relationships with existing business partners
- Engage in community outreach, represent the firm in local organizations
- Strategize and develop practices for lead generation
- Visit injury victims and aid in free consultations, educate them on their rights and available resources, assist them in the process of seeking representation
- Present detailed thorough documentation. Prepare and submit visit reports and expenses to the management team in a timely manner
- Train new-hires on sales techniques, relevant personal injury legal knowledge, developing interpersonal relationships, team and company values, demonstrate how to use different office software
Office Secretary
SkyDance Skydiving
06.2022 - 10.2023
- Managed daily cycle of airplane loads – allotted load boarding numbers to passengers, made announcements for take offs, oversaw fuel cycles, communicated with pilot and skydivers
- Managed correspondence in a timely manner, managed filing systems, made copies, managed calendar, handled multiple phones at once, oversaw supply inventory
- Demonstrated understanding of Burble Skydiving Software, ensured customers presented valid legal ID, ensured waivers were signed for legal protection of the business
- Ensured licensed jumpers had proper qualifications, checked equipment maintenance and membership currency with the United States Parachute Association (USPA), delivered satisfactory customer service
- Reported accidents to law enforcement
Sales Consultant
Victra-Verizon
03.2021 - 09.2021
- Pitched products and services to customers, closed on pitches, demonstrated ability to sell the value of a product, disclosed some legalities behind contracts, informed customers on their contractual obligations
- Built excellent rapport with customers, maintained and developed clientele, conflict resolution educated customers on Verizon and cellular software, including troubleshooting and activating devices
- Office work- filing, copying, email correspondence, faxing, organizing, office maintenance
Education
Bachelor of Arts - Political Science
University of California, Davis
06.2023
Skills
- Microsoft: Word, Excel, PowerPoint, Outlook, OneNote
- Google: Docs, Sheets, Slides
- Organization
- Filevine
- Adaptability and flexibility
- Teamwork and collaboration
- Attention to detail
- Analytical thinking
- Sales
- Effective negotiation
LANGUAGES
Spanish Fluency- Oral/Written
AWARDS
Regionals Outstanding Attorney (2021), UCLASSIC Outstanding Attorney (2023), Regionals Outstanding Attorney (2023)
Timeline
Legal Field Representative
Farahi Law Firm
09.2023 - Current
Office Secretary
SkyDance Skydiving
06.2022 - 10.2023
Sales Consultant
Victra-Verizon
03.2021 - 09.2021
Bachelor of Arts - Political Science
University of California, Davis