Jezebel Sambrano
Marina
Summary
Motivated and detail-oriented young professional with experience in food service, customer engagement, and team leadership. Proven ability to manage high-volume service with emphasis on accuracy, efficiency, and timeliness. Committed to delivering high-quality service, overseeing staff, and contributing positively to team dynamics. Developed exceptional customer service in a luxury hospitality and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into explain my roles by leveraging these transferrable skills to contribute effectively in different environment.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Pebble Beach Company
12.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Front Desk Agent
Le Petit Pali
04.2024 - Current
- Managed guest reservations and room assignments
- Collected credit card information for transactions and posted charges for customers
- Greeted guests on arrival and sent luggage to assigned rooms
- Managed phone calls and messages to maintain smooth communications among staff and guests
- Increased guest satisfaction ratings through prompt and quality service
- Checked guests in and out promptly, facilitating smooth arrivals and departures
Shift Lead
Jamba Juice Alvarado Street
06.2021 - 03.2024
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery
- Managed and trained staff, fostering a collaborative and high-performing team environment
- Conducted inventory management, ensuring optimal stock levels and timely ordering of supplies
- Handled cash and managed financial transactions with accuracy and integrity
- Resolved customer complaints, enhancing customer loyalty through attentive and responsive service
- Maintained cleanliness and organization, ensuring compliance with safety standards
Waitress
El Migueleno Restaurant
07.2020 - 12.2020
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Oversaw restaurant maintenance, cleaning, and sanitation for welcoming dining space
- Greeted guests and took food orders
- Followed all safe food handling and sanitation guidelines to ensure cleanliness
- Greeted and sat customers, taking drink orders and making pairing recommendations
- Delivered food orders to guest tables and worked to meet table needs
Education
Associate of Science - Hospitality Administration And Management
Monterey Peninsula College
Monterey, CA12-2026
High School Diploma -
Monterey High School
Monterey, CA06.2023
Skills
- Expert Computer Skills
- Excellent Customer Service
- Telephone Etiquette
- Understanding of Food Safety Protocols
- Clear Verbal Communication
- Efficient Pressure Management
- Achieve Timely Results
- Strong Leadership Skills
- Cash Management
- Team Management Skills
- Analytical Problem Solving
- Customer Service Expertise
Accomplishments
- Resolved major product issue
- Documented and resolved an issue
- Being prompted as a Shift Lead at 17, demonstrating my managerial skills
Additional Information
- MPC Upward Bound Program
- Volunteered at the SPCA
Languages
Spanish
Professional Working
Timeline
Front Desk Agent
Pebble Beach Company
12.2024 - Current
Front Desk Agent
Le Petit Pali
04.2024 - Current
Shift Lead
Jamba Juice Alvarado Street
06.2021 - 03.2024
Waitress
El Migueleno Restaurant
07.2020 - 12.2020
Associate of Science - Hospitality Administration And Management
Monterey Peninsula College
High School Diploma -
Monterey High School
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