Customer Support / Social Media Manager
JamWith LLC
07.2024 - Current
- Displayed excellent customer service when handling support tickets.
- Managed the daily operations of all assigned social media accounts.
- Developed and implemented successful social media campaigns to support company objectives. (i.e., Meta ads, Google Analytics, etc.)
- Generated reports summarizing key performance indicators associated with each campaign. (i.e., engagement reporting)
- Designed digital graphics for marketing campaigns.
- Produced marketing materials tailored to our customer base.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Contributed ideas to brainstorming sessions regarding new products or features.
