Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jeyniele Berent

Lethbridge,AB

Summary

I am a results-driven professional with a track record of over {6} six years of work experience in customer service to the public. As a retail sales advisor at Flow, I interact with customer queries, I assist in cashing and phone and phone cards sales, by up selling and cross selling and dealing with customers complaints in a timely and professional manner professional with a proven track record in enhancing customer satisfaction zoning and dispensed orders for customers, sanitizing at companies like Walmart and Bonduelle. Throughout my employment career and during my education process I have proven to be hardworking, trustworthy, disciplined and knowledgeable. In fact, I have found that in order to be a proficient employee constant improvement and knowledge is vital for excellent performance and for completing unfamiliar tasks. Hard work and dedication will be present in any task i engage in as a customer service representative in your organization.

Overview

10
10
years of professional experience

Work History

Sanitation Crew Member

ADL Properties Ltd
12.2022 - 06.2023
  • Maintained neat, clean and sanitized work areas.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Ensured proper disposal of waste materials according to company policies and environmental regulations, promoting eco-friendly practices.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.

Sanitation Worker

Pro Cleaning
03.2022 - 12.2022
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.

Sales Associate

Superstore
05.2022 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

American Eagle
11.2021 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sanitation Worker

Bonduelle
07.2020 - 08.2020
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Collaborated with colleagues for timely completion of large-scale projects involving waste removal and facility maintenance.
  • Utilized proper protective gear while handling materials.
  • Operated lift gate and other devices properly to safely unload materials.
  • Unloaded refuse and recyclable materials from the collection truck onto the appropriate containers.

Customer Service Representative

Walmart
04.2020 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize customer needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Customer Service Executive

Flow
06.2013 - 09.2018
  • Launched successful marketing campaigns, driving increased foot traffic and sales for various retail outlets.
  • Processed payments for rental equipment, recreation activities, and retail sales.
  • Boosted customer engagement by developing targeted retail advertising campaigns.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

No Degree - Child And Youth Care

Lethbridge College
Lethbridge, AB

Certificate - Marketing And Sales

The University Of The West Indies Open Campus
Jamaica
05-2016

CxC - Business Studies

McGrath High
Jamaica
06-2011

Skills

  • Strong communication skills
  • Decontamination procedures
  • Basic computer literacy
  • Retail store operations
  • Retail supply systems
  • Retail software proficiency
  • Customer service
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Microsoft Excel
  • Complaint handling
  • Client relations

Languages

English
Professional Working

Timeline

Sanitation Crew Member

ADL Properties Ltd
12.2022 - 06.2023

Sales Associate

Superstore
05.2022 - 09.2022

Sanitation Worker

Pro Cleaning
03.2022 - 12.2022

Sales Associate

American Eagle
11.2021 - 07.2022

Sanitation Worker

Bonduelle
07.2020 - 08.2020

Customer Service Representative

Walmart
04.2020 - 07.2020

Customer Service Executive

Flow
06.2013 - 09.2018

No Degree - Child And Youth Care

Lethbridge College

Certificate - Marketing And Sales

The University Of The West Indies Open Campus

CxC - Business Studies

McGrath High
Jeyniele Berent