Jeyakumar Swaminathan
Tirunelveli,TamilNadu
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
34
34
years of professional experience
Work History
Deputy General Manager
Bharat Sanchar Nigam Limited, BSNL
01.1977 - 09.2010
- Collaborated with department heads to establish goals and work plans.
- Maintained qualified staff and communicated areas of accountability and expected performance.
- Participated in planning process to achieve corporate objectives.
- Applied creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
- Administered operating budget, approved expenditures and implemented budgetary adjustments.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Employed best practices and management controls to provide superior service to internal and external customers.
- Informed VP of unusual matters of significance and launched corrective action plan.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with cross-functional teams to develop innovative solutions.
Education
Bachelor of Science - Mathematics
S.T. Hindu College
Nagercoil, TamilNadu05.1971
Skills
- Inventory Control
- Stakeholder Engagement
- Risk Management
- Regulatory Compliance
- Operations Management
- Change Management
- Corporate Communications
- Customer Relationship Management
Languages
Tamil
Native or Bilingual
English
Limited Working
Timeline
Deputy General Manager
Bharat Sanchar Nigam Limited, BSNL
01.1977 - 09.2010
Bachelor of Science - Mathematics
S.T. Hindu College
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