JEYA BALASUBRAMANIAM
Oshawa,Canada
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
Work History
Integration Lead
Foresters Financial
Toronto, Canada
01.2024 - 03.2025
- Spearheaded major platform integrations to improve operational turnaround and accuracy across business functions.
- Partnered with IT and business units to streamline data migration, reduce redundancies, and enhance client deliverables.
- Delivered training for over 100 staff on new workflows and tools, ensuring seamless adoption and continuity.
Manager, Document Services Group
Foresters Financial
Toronto, Canada
01.2021 - 01.2024
- Managed a hybrid team of 50+ employees, providing leadership, performance coaching, and talent development while ensuring service excellence, operational efficiency, and daily target achievement.
- Oversaw daily operations across imaging and indexing, certificate processing, mail services, check processing, and document handling, ensuring accuracy, compliance, and adherence to SLAs.
- Built strategic partnerships with key stakeholders to align services with business objectives, while monitoring key metrics, analyzing trends, and developing data-driven strategies for continuous improvement.
- Managed budget planning, talent acquisition, workforce planning, and employee engagement initiatives to sustain high performance.
Operations Team Lead
Foresters Financial
Toronto, Canada
01.2018 - 01.2021
- Led a team of 40+ staff across imaging, indexing, certificate processing, and mail services, ensuring timely, high-quality service in a same-day document handling environment.
- Oversaw daily workflow execution and shift planning to meet SLAs and optimize resource utilization.
- Conducted root-cause analysis on delays and implemented corrective actions to improve operational efficiency, while collaborating with cross-functional teams to resolve system issues, compliance concerns, and service escalations.
- Supported continuous improvement and team development through training, coaching, and performance monitoring.
Production Support Lead
Symcor
Toronto, Canada
01.2006 - 01.2018
- Oversaw distribution workflows and warehouse logistics for large-scale print and cheque fulfillment operations.
- Maintained service continuity by managing internal and client communication during outages or service interruptions.
- Analyzed production trends to identify gaps and execute improvement plans.
Education
Certificate in Strategic and Innovative Leadership -
Ontario Tech University
Diploma in Computer System Technology and Networking -
Centennial College
Certified Scrum Master
Scrum AllianceSkills
- Business Operations Management
- Process Optimization
- KPI Monitoring
- Risk Oversight
- Compliance Oversight
- High-Volume Check Processing
- Talent Development
- Team Leadership
- Performance Management
- Budget Management
- Client Relationship Management
- Stakeholder Relationship Management
- Workflow Automation
- Resource Planning
- Cross-Functional Team Collaboration
- Microsoft Excel,SharePoint,Outlook,Inventory Systems
Volunteer Experience
Mentor, Alumni Network, 01/01/18, Present, Guide alumni in leadership development, professional networking, and skill-building initiatives.
Timeline
Integration Lead
Foresters Financial
01.2024 - 03.2025
Manager, Document Services Group
Foresters Financial
01.2021 - 01.2024
Operations Team Lead
Foresters Financial
01.2018 - 01.2021
Production Support Lead
Symcor
01.2006 - 01.2018
Certified Scrum Master
Certificate in Strategic and Innovative Leadership -
Ontario Tech University
Diploma in Computer System Technology and Networking -
Centennial College
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