Jewels Rest James
Angus,ON
Summary
An organized and dependable administrator successful at managing multiple priorities with a positive attitude. Excels at listening to customer needs and providing solutions. Exceptional organizational skills and able to perform duties with minimal supervision.
Overview
18
18
years of professional experience
Work History
Administrative Coordinator
I.C.O Property Care & Maintenance Inc.
09.2012 - 05.2024
- Responded to inquiries from property developers, property managers and other external contacts.
- Managed the maintenance needs of 9 properties within the GTA simultaneously while overseeing the site security of condominium construction sites.
- Developed strong working relationships with customers, negotiating favorable contract terms while ensuring timely delivery of services. Facilitated smooth day-to-day operations by anticipating property needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Prepared detailed work logs and reports in adherence to administrative processes. Assisted management with special projects to complete all tasks by deadlines.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
Emergency Road Side Assistance
CAA South Central Ontario
11.2006 - 04.2011
- Provided exceptional customer service to distressed callers while obtaining necessary details for appropriate action.
- During inclement weather conditions, processed over 20 emergency calls hourly in a professional and calming manner.
- Managed complex situations calmly and professionally, maintaining clear lines of communication with all parties involved in an emergency response effort.
- Ensured accurate record-keeping by meticulously documenting incident reports and related communications throughout each shift.
- Communicated with customers to provide delivery updates and resolution.
- Actively participated in ongoing professional development opportunities, staying current on industry trends and best practices in emergency dispatch operations.
Education
Bachelor of Arts - English, Mass Communications
York University
Toronto, ONSkills
- Administrative Management
- Customer Service
- Project Management
- Staff Scheduling
- Vendor Management
- Payroll and budgeting
- Invoice Preparation
- Inbound phone call handling
- Proficient in Microsoft Suite
- Scheduling appointments
- Multitasking and Organization
Languages
English
Full Professional
Timeline
Administrative Coordinator
I.C.O Property Care & Maintenance Inc.
09.2012 - 05.2024
Emergency Road Side Assistance
CAA South Central Ontario
11.2006 - 04.2011
Bachelor of Arts - English, Mass Communications
York University
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