Jewel Voutier
Howie Centre,NS
Summary
Dynamic professional with a proven track record in customer service excellence and cash handling, honed at Canada Bread and Belly Busters. Skilled in training staff and implementing effective merchandising strategies. Demonstrates exceptional time management and communication abilities, enhancing operational efficiency and customer satisfaction. Reliably increases team performance through meticulous training and onboarding.
Overview
34
34
years of professional experience
Work History
Cashier
Belly Busters
08.2023 - Current
- Greeted customers entering store, as well as over the phone, and responded promptly to customer needs.
- Assisted customers to determine their needs.
- Operated cash register for cash, cheque, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally.
- Worked flexible schedule and extra shifts to meet business needs.
Thrift Store Supervisor
Canada Bread Corporation
04.2002 - 08.2022
- Managed daily operations of the thrift store including cash control and store opening and closing procedures; Maintained a clean, safe environment for staff and customers.
- Responsible for recruiting, hiring, training, scheduling and managing up to 3 team members.
- Performed regular payroll submissions for employees.
- Managed inventory to minimize waste; Oversaw merchandise promotion and displays as well as loss prevention efforts.
- Completed and reconciled end-of-day reports.
- Maintained inventory controls as well as stock rotation; Reviewed driver returns and balanced return inventory.
- Cultivated relationships with customers and successfully successfully resolved customer concerns.
Housekeeping Personnel
Clansman Motel
11.1994 - 04.2002
- Responsible for deep cleaning guest rooms and public bathrooms.
- Delivered efficient service by prioritizing tasks based on guest needs and scheduled check-in times.
- Adapted quickly to changes in daily schedules or unforeseen situations, demonstrating flexibility and dedication to the role.
- Reported maintenance issues encountered during daily tasks, facilitating timely repairs and minimizing guest disruption.
- Monitored and requested required cleaning and maintenance supplies.
- Handled special requests from guests, such as additional amenities or specific room arrangements, enhancing their overall experience.
- Vacuumed rugs and carpeted areas; Disposed of trash and recyclables each day to avoid waste buildup; Wiped down baseboard, picture frames, and furniture and removed dust and dirt from hard-to-reach places; Changed bed linens; Re-stocked towels and amenities.
- Followed all safety protocols when working with chemicals and cleaning products.
- Trained new staff members.
Restoration Cleaner
James Proper Care
02.1991 - 11.1993
- Responsible for cleaning and sanitizing homes impacted by water, fire, wind and mold.
- Cleaned and polished all areas of the home including glass doors, mirrors and other surfaces to maintain professional appearance; Removed trash, debris and other waste materials from premises.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Handled equipment, chemicals, and materials properly and with caution.
- Actively communicated updates on tasks completed and pending work requirements.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Fostered safer work environment by promptly addressing spills and potential hazards.
Education
High School Diploma -
Memorial Composite High School
North Sydney, NS06-1995
Skills
- Customer service excellence
- Cash handling and management
- Time management skills
- Written and verbal communication
- Cleaning and sanitizing
- Attention to detail
- Retail merchandising
- Training staff
- Proficient in Microsoft Office; Data entry
- Upselling techniques
- Training and onboarding
- Dependability and reliability
- Multitasking
Timeline
Cashier
Belly Busters
08.2023 - Current
Thrift Store Supervisor
Canada Bread Corporation
04.2002 - 08.2022
Housekeeping Personnel
Clansman Motel
11.1994 - 04.2002
Restoration Cleaner
James Proper Care
02.1991 - 11.1993
High School Diploma -
Memorial Composite High School
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