Jewel Thomas
London,ON
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Shades3 Window Fashions
11.2020 - Current
- Managed an average of 30+ daily customer inquiries, demonstrating strong multitasking abilities
- Utilized Microsoft Excel and SAP for managing databases related to shipments and inventory
- Maintained a friendly and positive demeanor, effectively handling challenging situations and ensuring customer retention
- Identified opportunities for retaining and upselling to existing customers
- Collaborated effectively with colleagues and departments to address customer issues and implement process improvements.
Purchasing Associate
Kohinoor Hardware Ltd.
09.2019 - 08.2020
- Coordinated with departments to collect order requests and managed the invoicing process
- Researched vendors to secure competitive pricing and placed purchase orders
- Cultivated strong relationships with vendors and suppliers
- Reconciled invoices and maintained comprehensive logs of orders and payments
- Ensured high quality of purchased products through rigorous review processes.
Education
Insurance and Risk Management -
Fanshawe College
London, Ontario03.2022
Business Analysis -
Fanshawe College
London, Ontario03.2021
Bachelor of Commerce -
St Benchman’s College
08.2019
Skills
- Proficient in SQL for data analysis and reporting
- Strong written and verbal communication skills in English
- Client-focused with a proven ability to thrive in high-pressure environments
- Agile mindset with a demonstrated capacity for rapid learning and adaptation
- Team-oriented approach with a knack for problem-solving and initiative-taking
- Critical Thinking
- Active Listening
- Problem-solving abilities
Additional Information
Excellent interpersonal skills, proven through effective collaboration in cross-functional teams., Track record of delivering results in dynamic and evolving environments., Adept at conducting peer reviews, user demos, and analysis to drive project success.
Languages
English
Full Professional
Timeline
Customer Service Representative
Shades3 Window Fashions
11.2020 - Current
Purchasing Associate
Kohinoor Hardware Ltd.
09.2019 - 08.2020
Insurance and Risk Management -
Fanshawe College
Business Analysis -
Fanshawe College
Bachelor of Commerce -
St Benchman’s College
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