Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
CSR
Dominos's Pizza
05.2023 - Current
Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Collaborated with management to develop strategies for enhancing overall customer experience.