Jarel Ara Joy Agsi
Winnipeg,Manitoba
Summary
Detail-oriented Operations and Customer Experience Professional with 5+ years in fintech support, data analysis, and auditing. Expertise in financial data processing, CRM systems, and customer-facing operations. Proficient in Microsoft Dynamics 365, Zendesk, Jira, and Excel reporting, with a strong focus on process improvement and effective prioritization in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Store Manager / Ice Cream Server
Neon Cone
Winnipeg, Manitoba
04.2025 - Current
- Oversaw daily store operations, coordinated staff, scheduled shifts, and ensured high-quality customer service in a fast-paced environment.
- Serve customers in a fast-paced environment while maintaining efficient service and professionalism.
- Resolved customer concerns and service issues promptly to uphold a positive guest experience.
- Process POS transactions accurately while managing cash handling and operational procedures.
- Support inventory tracking, stock organization, and operational readiness.
- Trained and assisted team members on customer service standards and daily operations to enhance team effectiveness.
Sales Associate
Mini Donuts at The Forks
Winnipeg, Manitoba
07.2023 - 03.2026
- Managed POS transactions and customer interactions, ensuring smooth operations in a high-volume service environment.
- Provided friendly and efficient customer service, enhancing daily operations.
- Organized inventory and replenished stock, supporting operational efficiency.
Banquet Server
WOW Hospitality
Winnipeg, Manitoba
11.2023 - 03.2025
- Coordinated event setup and dining preparation, enhancing guest experience through attentive service.
- Assisted in executing large-scale events for 100+ guests, ensuring timely service and guest satisfaction.
- Demonstrated professionalism and upheld customer service standards in fast-paced environments, contributing to positive guest interactions.
- Adhered to hospitality and food safety protocols during team operations.
Assistant Auditor
Palmer Badger
Winnipeg, Manitoba
09.2022 - 12.2024
- Assisted financial audits by reviewing records, validating supporting documentation, ensuring data accuracy, which contributed to overall audit integrity.
- Maintained organized audit documentation and collaborated with senior auditors to enhance compliance processes and support audit readiness.
- Reviewed work-in-progress (WIP) reports and verified financial information with strong attention to detail.
- Streamlined financial data organization and ensured accuracy of records, facilitating timely access for audit evaluations.
Restaurant Host / Server
Enobar Kitchen – Holiday Inn Winnipeg South
Winnipeg, Manitoba
11.2022 - 08.2023
- Served food and beverages while fostering strong guest satisfaction and ensuring professionalism.
- Managed guest seating and optimized customer flow, enhancing dining experience for 70+ guests daily.
- Coordinated with kitchen and service staff to maintain smooth restaurant operations.
- Handled POS transactions and balanced cash with precision, ensuring accuracy in customer service.
Data Analyst - Global Support
Crown Worldwide Global Business Services Inc.
Taguig, Philippines
07.2019 - 06.2022
- Conducted large-scale data cleanup and validation of 10,000+ financial and client records, improving overall data integrity.
- Processed and verified 35+ daily account requests using Microsoft Dynamics 365, ensuring high accuracy and reliability of client data.
- Reviewed and approved 25+ daily client contracts within internal systems, ensuring compliance with regulatory standards and maintaining data integrity.
- Collaborated with global teams to streamline operational reporting and enhance efficiency in account management processes.
- Built a semi-automated Excel reporting workflow that reduced monthly reporting time by 50%.
Technical Support Technician / Business Analyst
True Money Philippines Inc.
Pasig, Philippines
08.2017 - 07.2019
- Delivered technical and administrative support via email, phone, and ticket-based troubleshooting to resolve user issues promptly.
- Utilized Zendesk and Jira to manage support tickets, issue tracking, and technical support workflows.
- Assisted with business reporting and operational analysis to support decision-making initiatives.
- Maintained documentation and facilitated operational process improvements to streamline workflows.
- Tracked and monitored inventory of POS devices for financial transactions to ensure operational readiness.
Education
Bachelor of Science - Business Administration
University of Winnipeg
Winnipeg06-2026
Bachelor of Science - Information Technology
Bulacan State University
Malolos, Philippines04-2016
Skills
- Customer Service
- Operations Management
- Inventory Management
- POS Systems
- Process Improvement
- Team Leadership
- Data Analysis
- CRM Systems
- Excel (Advanced Reporting)
- Financial Record Verification
- Problem Solving
- Verbal communication
Timeline
Store Manager / Ice Cream Server
Neon Cone
04.2025 - Current
Banquet Server
WOW Hospitality
11.2023 - 03.2025
Sales Associate
Mini Donuts at The Forks
07.2023 - 03.2026
Restaurant Host / Server
Enobar Kitchen – Holiday Inn Winnipeg South
11.2022 - 08.2023
Assistant Auditor
Palmer Badger
09.2022 - 12.2024
Data Analyst - Global Support
Crown Worldwide Global Business Services Inc.
07.2019 - 06.2022
Technical Support Technician / Business Analyst
True Money Philippines Inc.
08.2017 - 07.2019
Bachelor of Science - Business Administration
University of Winnipeg
Bachelor of Science - Information Technology
Bulacan State University