Jette-Marie Bremm
Toronto,ON
Summary
Dependable administrative professional with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
3
3
years of professional experience
Work History
Statista GmbH
06.2021 - 03.2023
- Utilized Microsoft Excel to create and maintain spreadsheets for daily, weekly, and monthly reporting of webinar participants, ensuring accurate data collection, analysis, and reporting of webinar attendance metrics, which contributed to informed decision-making and improved webinar performance tracking.
- Prepared diverse range of written reports and documents for management, including analytical reports, progress updates, and other relevant documentation, ensuring accuracy, clarity, and timeliness in delivery, supporting effective decision-making and business operations at management level.
- Created and updated Handouts for webinars for onboarding new clients
- Collaborated closely with marketing team to develop and execute email campaigns targeted towards existing clients, contributing to planning, creation, and implementation of effective email marketing strategies to engage and retain customers, and drive business growth.
- Created quarterly One Pager materials about Statista tools and products, aimed at churner prevention, providing concise and compelling information to customers to highlight value and benefits of products, ultimately contributing to reducing customer churn and improving retention rates.
- Provided exceptional customer service by efficiently addressing customer concerns through email and hotline channels, offering timely and effective solutions to ensure customer satisfaction and retention.
- Provided valuable support to client Success Managers in day-to-day business operations, assisting with various tasks and responsibilities to ensure smooth functioning and successful client management.
Office Assistant
Winninger AG
11.2020 - 06.2021
- Effectively utilized coordination and planning skills to achieve results within designated timelines, ensuring tasks and projects were completed on schedule and goals were met.
- Utilized Microsoft Word and other software tools to enhance document design, creating visually compelling materials that are visually appealing and engaging to target audience.
- Accurately and efficiently performed day-to-day duties, ensuring smooth operations and effective task completion.
- Checked and reviewed client contracts to ensure accuracy, mitigate risk, and build trust with clients.
- Efficiently created and maintained organized customer files, resulting in improved customer relationship management and streamlined business operations.
Retail Sales Advisor
H&M
10.2019 - 11.2020
- Efficiently performed point-of-sale (POS) duties, including checking pricing, scanning items, applying discounts, and printing receipts, to accurately ring up customers' purchases, ensuring smooth and accurate transactions while maintaining excellent customer service standards.
- Provided exceptional customer assistance by helping customers complete purchases, locate items, and join reward programs, offering attentive and friendly service to enhance overall shopping experience and foster customer loyalty.
- Collaborated closely with shift manager to identify and resolve problems, as well as address customer concerns in prompt and effective manner, ensuring smooth operations and maintaining high levels of customer satisfaction.
- Utilized consultative sales techniques to actively engage with customers, understand their needs, and provide personalized recommendations for relevant products and services, resulting in increased sales, customer satisfaction, and loyalty.
- Efficiently stocked merchandise by clearly labeling items and arranging them according to size or color, ensuring neat and organized displays that are visually appealing to customers, promoting easy browsing and efficient inventory management.
Education
Bachelor of Arts - Social Economics, Marketing
University of Hamburg
Hamburg, Germany04.2023
Skills
- CRM
- Salesforce
- Accounting tool
- Digital File Management
- Data Collation
- Strong Problem Solver
- Report Analysis
- Mail Sorting and Distribution
- Advanced MS Office Suite Knowledge
- Excel Spreadsheets
- Outgoing Mail Preparation
- Verbal and Written Communication
Accomplishments
- Hosted daily client calls to answer questions, deliver updates and discuss issues, promoting an open environment that resulted in lucrative contracts.
- Collaborated with team of five in the development of a new telephone software in the company.
- Supervised team of three students.
- Documented and resolved Bugs in statistics which led to resolving product issues.
- Achieved improving Webinars through effectively helping with Webinar Analysis.
Timeline
Statista GmbH
06.2021 - 03.2023
Office Assistant
Winninger AG
11.2020 - 06.2021
Retail Sales Advisor
H&M
10.2019 - 11.2020
Bachelor of Arts - Social Economics, Marketing
University of Hamburg
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