Summary
Overview
Work History
Education
Skills
Timeline
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Jetta Cassidy

Winnipeg,MB

Summary

Customer-focused Service Supervisor with qualifications in customer service, personal service, staff development, and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering excellent service and improving customer interactions.

Overview

3
3
years of professional experience

Work History

Service Supervisor

Cineplex Entertainment
12.2021 - Current
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Monitored team's performance and gave feedback when necessary.
  • Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers.

Host

Cineplex Entertainment
12.2021 - 08.2023
  • Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
  • Managed cash transactions with accuracy, ensuring proper handling of currency.
  • Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
  • Stocked, replenished and retrieved redemption merchandise.
  • Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
  • Educated customers on how to operate games properly, reducing instances of machine malfunctions due to user error.
  • Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
  • Ensured smooth daily operations by opening and closing the arcade according to established procedures, maintaining consistent hours of operation for guests.

Host

Montanas Cookhouse BBQ & Bar
08.2021 - 11.2021
  • Handled situations effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

École Secondaire Kelvin High School
Winnipeg, MB
06.2021

Skills

  • Task Delegation
  • Complaint Handling
  • Policy Enforcement
  • Staff Training
  • Coordination
  • Customer Service
  • Problem Resolution
  • Money handling abilities

Timeline

Service Supervisor

Cineplex Entertainment
12.2021 - Current

Host

Cineplex Entertainment
12.2021 - 08.2023

Host

Montanas Cookhouse BBQ & Bar
08.2021 - 11.2021

High School Diploma -

École Secondaire Kelvin High School

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Jetta Cassidy