Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JETINDER (JAY) CHANA

Edmonton,AB

Summary

I am a Results-driven professional in sales and service management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth. I am fully qualified in theory and hands-on for every aspect of the automotive industry, including auto detailing, power polishing, PPF, ceramic paint protection, auto repair, and auto sales.

Overview

36
36
years of professional experience

Work History

Sales and Service Manager

FAMILY AUTO & TIRE CENTRE LTD.
EDMONTON, Alberta
12.1995 - 10.2020
  • Spearheaded the addition of Automotive Sales into the company, starting in 2000.
  • Developed and implemented customer service policies to ensure high standards of quality.
  • Monitored customer satisfaction levels and identified opportunities for improvement.
  • Managed and resolved customer complaints to support positive service experience resulting in business loyalty.
  • Conducted periodic reviews of sales advisor performance, providing feedback and guidance as needed.
  • Created reports on sales activities, trends, and results to management team.
  • Provided coaching and training sessions for sales staff on product knowledge and selling techniques.
  • Identified new business opportunities through networking events and industry contacts.
  • Developed strategic plans to increase brand awareness and generate leads.
  • Maintained a database of current customers including contact information, purchase history.
  • Researched competitors' products and services to determine pricing strategies for company's offerings.
  • Assisted in developing budgets for advertising campaigns and tracked ROI.
  • Ensured compliance with local regulations related to sales operations.
  • Established relationships with key suppliers and vendors in order to secure competitive pricing.
  • Operated with high-quality service as core focus of business to drive exceptional sales growth.
  • Trained and managed staff to drive high productivity, excellent performance and positive employee satisfaction and maintained standard operating procedures.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Conducted regular meetings with the sales team to review goals and objectives.
  • Implemented effective strategies for upselling or cross-selling products and services.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.

Automotive Technician

CENTRE 63 AUTO & TIRE LTD.
EDMONTON, Alberta
03.1989 - 10.1994
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Diagnosed mechanical problems using specialized computer software and diagnostic tools.
  • Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
  • Inspected vehicle engines and other components to identify potential issues.
  • Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
  • Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
  • Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
  • Provided accurate estimates of repair times to customers prior to work being performed.
  • Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
  • Displayed excellent customer service skills when interacting with customers regarding their automotive needs.

REGISTERED IMMIGRATION CONSULTANT

FLI IMMIGRATION SERVICES CORP.
EDMONTON, Alberta
01.2021 - Current
  • Opened and established 2 offices in India that are running fluently on their own, with managers in place to oversee productivity.
  • Provided immigration advice to clients on visa applications and eligibility criteria.
  • Assessed client's documents for accuracy and completeness prior to submitting their applications.
  • Conducted interviews with clients in order to determine the best course of action for their immigration needs.
  • Prepared legal documents such as affidavits, appeals, waivers and letters of support.
  • Advised clients on the impact of changing immigration laws and policies on their eligibility status.
  • Monitored pending cases with government agencies to ensure timely processing.
  • Provided guidance on obtaining visas, green cards, citizenship or permanent residence status.
  • Responded promptly to inquiries from clients regarding their applications or other matters.

Education

IMMIGRATION CONSULTANT /W HONOURS - IRCC 2 YEAR COURSE FOR IMMIGRATION

CDI COLLEGE
Edmonton, AB
12-2020

AUTOMOTIVE JOURNEYMEN LICENCE - AUTOMOTIVE REPAIR

NAIT
Edmonton, AB
11-1993

Skills

  • Regulatory Compliance
  • Information Management
  • Document Review
  • Microsoft Office and Docusign
  • Contract Review and Negotiation
  • Client Representation and Advisement
  • Establishing Effective Relationships
  • Staff management
  • Handling escalations
  • New hire training
  • Training and mentoring
  • Complaint resolution
  • Staff education and training
  • Time management
  • Customer relationship management (CRM)

Languages

English
Native/ Bilingual
Punjabi
Professional
Hindi
Limited

Timeline

REGISTERED IMMIGRATION CONSULTANT

FLI IMMIGRATION SERVICES CORP.
01.2021 - Current

Sales and Service Manager

FAMILY AUTO & TIRE CENTRE LTD.
12.1995 - 10.2020

Automotive Technician

CENTRE 63 AUTO & TIRE LTD.
03.1989 - 10.1994

IMMIGRATION CONSULTANT /W HONOURS - IRCC 2 YEAR COURSE FOR IMMIGRATION

CDI COLLEGE

AUTOMOTIVE JOURNEYMEN LICENCE - AUTOMOTIVE REPAIR

NAIT

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