Jetinder Singh
Edmonton,AB
Summary
- Bachelor's Degree with POPM (Safe Product Owner/Product Manager certification) and SM (Scrum Master) certifications with over 23 years of working experience with United , Emirates Airlines , Lufthansa Airlines and have a solid and well versed understanding of airline domain and surroundings in the airline industry with experience in GDS (SABRE, AMADEUS, APOLLO,GALILEO AND MARS)
- Well-experienced in various forms of testing including User Interface(UI) testing, Application Processing Interface (API) testing, Web Services, Mainframe testing (Green Screen), Database testing, Messaging Analysis like EDIFACT (Electronic Data Interchange for Accounts and Commerce Transportation), TTY (TeleType Messages)
and XMLs testing and Automation with SAP and Salesforce. - Experience in managing the stakeholder expectations within the scope , handling business clients , conducting and participating in the UAT activities and supporting user acceptance testing
Overview
24
24
years of professional experience
1
1
Certification
Work History
Omni Department Manager
Wallmart
08.2023 - Current
- Complete back office setup including review of future grocery order summary
- Maintaining a clean and organized area and ensuring equipment are
stored securely and in a manner that is easily assessable and retrieval - Providing prompt and courteous customer service, addressing issues
and concerns in person and over the phone - Assigning tasks to associates and being responsible for timely picks and dispense to customers with complete satisfaction
- Taking necessary checks to deliver good quality products to customers
- Generating reports to the Store Manager with metrics and performance
- Co-ordinate with IT for any software-related issues.
Specialist Backend QA
Almosafer General Trading LLC
09.2017 - 05.2023
- Responsible to create, write and verify automation tests and scripts by creating automation test suite to enhance overall operational efficiency using selenium
- Actively analyzing the test results after executing automation scripts
and provide comprehensive test reports to stakeholders and highlighting any issues or risks - Collaborate with team members by participating in various Agile ceremonies and meetings like Stand-ups, Retrospectives, Planning, and Backlog grooming - to discuss the requirements for the iteration/Sprint and meet the QA objectives
- Assisting with prioritization of the work as per scope and maintaining backlog
- Participate in discussion to define scope, evaluating and review
Business requirements and specifications and do system analysis and then providing any feedback effectively to both technical and non technical stakeholders - Updating and doing maintenance of the framework by updating,
deleting and creating tests as required after releasing new features - Responsible for conducting various phases of testing including
technical and business validations before sign-off for Go-Live which
includes unit testing, smoke testing, system testing, integration testing, regression testing, responsive and cross-browser testing and make sure web application is running smoothly without any issues.
Senior Software Test Engineer
Emirates Airlines
04.2015 - 04.2017
- Coordinated overall effort for functional testing, managed schedules,
produced dashboards showing current performance, highlight high risk issues, and improvements and prepared sign-off/QA governance
reports for the approval process - Writing test cases from use cases and Conducting end-to-end API testing of the Emirates Airlines application including all business scenarios and functional areas
- Created automated test scripts to cover full coverage by automated test cases in selenium
- Work with other automation team to explore other test automation opportunities, any new tools, techniques in software testing
- Conducted end-to-end digital accessibility testing for web pages of
Emirates including manual, automated and assistive techniques and
user acceptance testing.
Quality Assurance Analyst
Interglobe Technologies
07.2011 - 04.2015
- Test writing from design document (BDD) and execution using various QA tools including SQL queries to verify Database changes using SQL Developer/DB Visualizer and performed API/web services testing using SOAPUI tool
- Worked on testing the issuance of EMD transactions (Electronic Miscellaneous Documents) to purchase merchandising services like
bags, seats, equipment, etc for Galileo/Apollo and Worldspan GDS - Conducting weekly meetings to discuss any open issues with development team and maintaining the defect tracker
- Supported a positive work environment and teamwork by maintaining
a neutral tone while raising bugs in Jira after verifying the test results,
focusing on details including recreation steps, and directing all efforts towards one goal of quality and timely delivery.
Team Leader
Interglobe Technologies For United Airlines
07.2006 - 06.2011
- Managing daily operations viz work distribution, planning of inflow and outflow of jobs, and quality maintenance as per customer requirements and guidelines
- Make sure customers get the next flight in IRROPS and handling re-issue of tickets
- Handling escalation calls of customers and actively participating in
review calls - Responsible for maintaining the SLA of calls and providing timely
services to the reservation agents - Conducting sessions with team members to address their issues and
grievances - Reviewing all process maps, SOP, and SOW in a periodic manner.
Senior Customer Service Agent
Reservation Data Maintenance For Lufthansa Airline
07.2000 - 06.2006
- Maintaining customers' accounts and regularly updating miles
- Updating customers account with current miles and informing them of new promotions and upcoming benefits
- Undertaking additional responsibilities of updating the customer
accounts and database through remote processing - Keep track of miles of customers and help in the issuance of award
tickets - Allocating appropriate miles to the customer's account after
checking the ticket in database systems - Also acting as a Trainer for the new employees to train them on
various procedures
Customer Service Agent
N Chirag Travel Agency
01.2000 - 06.2000
- Handling walking customers' bookings and resolving there travel
related queries to boost retention - Creating tailor-made itineraries to meet customer's specific needs
and budgets to improve customer experience - Dealing with different airlines deals fares
Education
Bachelor of Commerce -
Delhi University
07.1998
Skills
- Testing Expertise: Experience in
planning, organizing, and
implementing testing efforts, including
different types and phases of testing - Methodologies and Tools: Knowledge
of structured methodologies, data
query tools, and automated testing
tools - Systems Development: Familiarity
with all phases of the Systems
Development Life Cycle
- Teamwork: Ability to work as part of a
team and meet deadlines - Automated Testing: Knowledge of
automated testing tools
Certification
- Certified POPM from Scaled Agile
- Certified Scrum Master from EXIN
- IATA/UFTAA Standard diploma from Montreal, Canada
- Undergone in house training from United Airlines of Fares, Reservations, and Ticketing
Timeline
Omni Department Manager
Wallmart
08.2023 - Current
Specialist Backend QA
Almosafer General Trading LLC
09.2017 - 05.2023
Senior Software Test Engineer
Emirates Airlines
04.2015 - 04.2017
Quality Assurance Analyst
Interglobe Technologies
07.2011 - 04.2015
Team Leader
Interglobe Technologies For United Airlines
07.2006 - 06.2011
Senior Customer Service Agent
Reservation Data Maintenance For Lufthansa Airline
07.2000 - 06.2006
Customer Service Agent
N Chirag Travel Agency
01.2000 - 06.2000
Bachelor of Commerce -
Delhi University
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