Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
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Jethro Zheng

Fontana

Summary

Dynamic logistics professional with a proven track record at Pioneer Global Logistics, excelling in customer service and logistics management. Skilled in optimizing supply chain processes and fostering strong relationships with partners. Adept at technical troubleshooting, ensuring efficient operations and enhancing customer satisfaction through effective communication and support. Currently studying to pursue an IT career, finishing up my education with an associate's degree, and a certificate in CompTIA A+.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Logistics Team Member

Pioneer Global Logistics
Ontario
01.2023 - 01.2024
  • Collaborated with team members to streamline shipping processes.
  • Recorded shipment data in company logistics software accurately.
  • Developed relationships with external partners such as carriers, brokers, customers.
  • Organized and maintained records of inventory levels, deliveries, and orders.
  • Verified accuracy of incoming and outgoing shipments against bills of lading.
  • Coordinated with warehouse personnel to ensure timely delivery of goods.
  • Utilized logistics software to optimize supply chain processes and improve efficiency.
  • Processed invoices and other financial documents accurately.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided technical assistance with computer hardware and software issues when needed.

Barista

Caribou Coffee
Roseville
06.2019 - 06.2021
  • Provided excellent customer service at all times.
  • Prepared high-quality coffee beverages following established recipes and standards.
  • Operated espresso machines and brewing equipment to ensure optimal performance.
  • Provided exceptional customer service by engaging with customers and meeting their needs.
  • Managed inventory levels of coffee beans, syrups, and supplies for daily operations.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Handled cash transactions accurately while processing customer orders efficiently.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.

Education

Associate of Science - IT Network Security

Mt. San Antonio College
Walnut, CA
12-2025

Skills

  • Customer service
  • Technical troubleshooting
  • Logistics management

Affiliations

  • Building Computers
  • Cooking
  • Playing instruments

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual

Certification

  • CompTIA A+ (soon)

Timeline

Logistics Team Member

Pioneer Global Logistics
01.2023 - 01.2024

Barista

Caribou Coffee
06.2019 - 06.2021

Associate of Science - IT Network Security

Mt. San Antonio College

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Jethro Zheng