JESZELYNE BARROGA
Toronto
Summary
Skilled at working with cross-functional teams to address complex challenges in high-pressure environments. Possess in-depth knowledge of customer service processes, with a proven track record of evaluating customer satisfaction and achieving demanding sales, service, and quality goals
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Seasonal Flight Attendant
Sunwing Airlines
Toronto
10.2023 - 05.2024
- Provided first aid to passengers in the event of an emergency
- Responded to any in-flight emergencies quickly and calmly, ensuring safety for all passengers
- Assisted passengers with special needs, providing a comfortable and enjoyable flight experience
Passenger Service Agent
Airport Terminal Services
Toronto
04.2022 - 07.2023
- Guided passengers through check-in and boarding, ensuring policy compliance
- Engaged customers with active listening and interpersonal skills
- Committed to high standards of customer satisfaction
Aircraft Groomer
Delta Facilities Maintenance
Toronto
11.2021 - 07.2022
- Conducted security checks as required, cleaned tray tables and windows, and rearranged magazines to be presentable
- Safely used chemicals and other cleaning equipment
- Ensure closets and cabinets are stocked appropriately
Sales Associate
Marshalls
Toronto
09.2019 - 11.2021
- Provided excellent customer experience by greeting customers and operating the cash registered, which included cashing out customers
- Resolved and dealt with a wide array of issues concerning customer orders by presenting recommendations and solutions that better suited customers' needs
Education
College - Medical Device Reprocessing - In Progress
Centennial College of Applied Arts And Technology
Scarborough, ON 01.2025 - 07.2025
Diploma - Flight Services: Operations and Cabin Management
SENECA COLLEGE
Toronto, Canada08.2021
Skills
- Customer Service
- Fast Learner
- Ability to Work in a Team
- Strong Communication Skills
- Attention to detail
- Multitasking
- Adaptability
- Team collaboration
- Problem solving
Timeline
College - Medical Device Reprocessing - In Progress
Centennial College of Applied Arts And Technology
01.2025 - 07.2025
Seasonal Flight Attendant
Sunwing Airlines
10.2023 - 05.2024
Passenger Service Agent
Airport Terminal Services
04.2022 - 07.2023
Aircraft Groomer
Delta Facilities Maintenance
11.2021 - 07.2022
Sales Associate
Marshalls
09.2019 - 11.2021
Diploma - Flight Services: Operations and Cabin Management
SENECA COLLEGE