Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeswin James Kolathu

Toronto,ON

Summary

Experienced administrative and customer service professional with a proven track record of effectively managing office operations, coordinating schedules, and overseeing multiple communication channels in various languages. Skilled in improving team productivity and fostering strong interpersonal relationships. Adaptable to changing demands, ensuring consistent results.

Overview

5
5
years of professional experience

Work History

Office Administrative Assistant

Bbq@Bloor
01.2022 - 01.2025
  • Answered incoming calls, responded to Correspondences (letters, emails, invoices) from customers, vendors, staffs in a professional and timely manner.
  • Documented event booking info, table reservations and effectively communicated with the manager and staffs.
  • Ensured the Business Licenses and City of Toronto Operating permits (L.L.B.O, Patio Permit), Employee Certifications (Food Handlers, Smart Serve) are up to date and maintained an easily accessible File System for periodic renewal.
  • Scheduled appointments for management and staffs through Google Calendar, Teams, for walk-in or virtual demonstrations and training of the restaurant machineries and property management meetings.
  • Performed accounting duties using Intuit QuickBooks such as recording business income and expenses, scheduling payments for bills, reconciling receipts and invoices.
  • Coordinated interviews, staff training, team meetings, prepared meeting agenda and noted down minutes in Microsoft OneNote.
  • Managed shifts and payroll for 10 employees via Homebase and ADP Reports.
  • Analyzed and compared different delivery platforms (Ubereats, Doordash etc.) to identify marketing and sales trend and recommended strategies to management to boost sales and enhance customer experience.

Transportation Security Administration Officer

GardaWorld Security
12.2023 - 12.2024
  • Scanned National IDs, correspondences, confidential documents and assisted airport passengers, of different languages (Hindi, Malayalam, Tamil), to the appropriate terminal gate with clear instructions.
  • Screened Passengers and carry-on luggage using full-body X-ray scanners and handheld Metal Detectors, strictly applying airport safety policies.
  • Confiscated non-permitted items, drafted and documented the declaration from the passenger politely, electronically and on paper.
  • Vigilant throughout the shift and coordinated clerical duties such as maintaining office supplies, File tracking systems for records and documents in Word and Excel.
  • Successfully trained and supervised new employees and reported to the manager about performance statistics, facilitating smooth onboarding of the staff.

Client Services Representative

Singlepoint Group Inc.
03.2020 - 12.2021
  • Engaged friendly with customers, confidently convincing to buy or upgrade HVAC service by explaining benefits, discounts over the phone, chats or emails with appealing demeanor.
  • Generated nearly 100 sales a month and got nominated to the elite sales group consistently.
  • Documented customer details accurately in system through Product Software Application – Clarify CRM, Agile.
  • Follow up post sales for customer feedback and complaints – opened cases and scheduled service requests to the technician and maintained a filing system.
  • Participated in trainings and meetings to understand new campaigns, discussed strategies to effectively build rapport with the customer and increase sales.

Education

Post-Graduate Diploma - Chemical Laboratory Analysis And English

Lambton College
Toronto, ON
01-2019

Bachelor of Science - Chemistry, Physics, Mathematics And English

Sacred Heart College
Kerala, India
09-2016

Skills

  • Advanced English language skills (oral, written) and Excellent Interpretational ability to communicate with different clientele
  • Optimistic and energetic individual with Professional Etiquette
  • Organization knowledge with high attention to detail and accuracy
  • Customer Service Oriented and impeccable Business Administration support skills
  • Proficient in handling multiple responsibilities-tasks and projects to meet deadlines
  • Leadership quality, problem-solving and judgment skills
  • Microsoft Office- Word, Excel, PowerPoint, OneNote, Teams and QuickBooks skills
  • Agile, Clarify – CRM Data Entry Software and Zoom, Google Meet, Evolution Web chat, Skype communication tools expertise for B2B, B2C calling and support
  • Operation and trouble-shooting of commercial equipment - X-Rays, Metal Detectors and Office Equipment (Fax, Printers)
  • ADP Employee Payroll Administration and Registry, Calendly, Google Calendar, Homebase Schedule and Time Clock - Employee Management Tools
  • Knowledge of City of Toronto Business Permits and Licenses, SOPs, Workplace Health and Safety rules, Office procedures and Inventory Management

Languages

Malayalam
Native or Bilingual
Hindi
Full Professional
tamil
Professional Working

Timeline

Transportation Security Administration Officer

GardaWorld Security
12.2023 - 12.2024

Office Administrative Assistant

Bbq@Bloor
01.2022 - 01.2025

Client Services Representative

Singlepoint Group Inc.
03.2020 - 12.2021

Post-Graduate Diploma - Chemical Laboratory Analysis And English

Lambton College

Bachelor of Science - Chemistry, Physics, Mathematics And English

Sacred Heart College

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Jeswin James Kolathu