Jeswin Alex
Toronto,ON
Summary
Experienced security professional at TTC with a strong background in data analysis, crime prevention, and transit security operations. Skilled in statistical analysis, Power BI, database management, and information management, leveraging data-driven insights to support Special Constables in crime analysis and enforcement strategies. Proven ability to identify trends in criminal occurrences, bylaw infractions, and security risks, enhancing public safety across TTC. Recognized by the Canadian Security Lifesaver Association for life-saving actions while working under both the City of Toronto and TTC. Adept at collaborating with law enforcement and security teams, ensuring data integrity and operational efficiency. Committed to transitioning analytical expertise and frontline security experience into a crime analyst role at TTC, emphasizing social equity and human rights.
Offering strong foundation in leadership and team coordination, with passion for learning and developing in supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures. Ready to use and develop communication and organizational skills in Crime Analyst role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Filed Training Officer
TTC, ASP Security Services Inc.
Toronto, Canada
06.2024 - Current
- Provided hands-on training and mentorship to new security personnel, ensuring they understood TTC security protocols, fare enforcement procedures, and situational awareness strategies aligned with leadership development
- Led and supervised trainees in real-time security operations, including emergency response, conflict de-escalation, and crisis management on TTC properties, prioritizing creative problem-solving
- Assess trainee performance through direct observation, feedback sessions, and incident review debriefings, ensuring operational readiness and professional conduct
- Trained 11 new security officers on proper incident report writing, evidence collection, and documentation standards required for investigations and legal proceedings
- Coordinated with TTC Special Constables, Transit Control, and emergency services to ensure seamless security operations and training consistency, promoting a proactive management system
- Trained new recruits on the importance of verbal de-escalation techniques to defuse conflicts professionally while maintaining customer service excellence in high-stress transit environments
Acting Supervisor
TTC, ASP Security Services Inc.
Toronto, Canada
10.2024 - 12.2024
- Lead and supervise a team of security personnel, ensuring adherence to TTC policies and high operational standards while fostering a culture of equity, diversity, and inclusion (EDI)
- Manage daily scheduling, incident reporting, and response coordination, ensuring efficient operations and quality assurance
- Act as a point of escalation for complex issues, providing guidance and support to resolve conflicts and ensuring compliance with provincial offences.
- Managed approximately 30 incidents per shift.
- Provided guidance and training to security personnel, ensuring adherence to protocols and emergency response procedures.
- Conducted investigations into security breaches, prepared detailed incident reports, and liaised with law enforcement when required, ensuring appropriate justification and transparency
- Ensured passenger safety by conducting routine patrols in high-risk areas, including subways, subway stations, and platforms
- Maintained detailed security logs, prepared comprehensive reports, and documented enforcement actions for legal and operational purposes
Mobile Guard
Logixx Security
Toronto, Canada
03.2023 - 09.2024
- Conducted mobile patrols across assigned sites, ensuring the safety and security of properties, employees, and the public
- Responded to alarms, disturbances, and emergencies, coordinating with law enforcement and emergency services when necessary
- Ensured compliance with site-specific security policies, property access control, and provincial regulations
- Utilized verbal de-escalation techniques to manage conflicts professionally while maintaining a customer service-oriented approach
- Identified safety hazards and security risks, recommending corrective actions to enhance overall site security and uphold commitment to public safety
- Assisted employees, visitors, and the public with inquiries, providing a professional and welcoming security presence
- Completed detailed incident reports, daily logs, and occurrence reports for management
Education
Postgraduate Diploma - Advanced Project Management & Strategic Leadership
Lambton College
Toronto, ON04.2024
Bachelor of Science - Computer Application
Noorul Islam College of Arts And Science
India04.2014
Skills
- Team leadership
- Conflict resolution
- Incident Management
- Microsoft Office
- Supervision
- Decision making
- Workload distribution
- Data analysis
- Mentorship skills
- Crisis management
- Interpersonal skills
- Project management
- Report writing
- Customer service
- Analytical thinking
Accomplishments
- Supervised team of 14 security officers.
- Documented and resolved multiple incidents which led to safety and proper functioning of transit.
- Collaborated with special constables, station duty managers, street to homes services unit in the development of plan of action in area of crowd controlling and incident management.
Languages
Malayalam
Full Professional
Hindi
Full Professional
English
Full Professional
Tamil
Full Professional
Certification
- First Aid Certification
- G Driver's License
- CPR/AED Certification
- Security License
Timeline
Acting Supervisor
TTC, ASP Security Services Inc.
10.2024 - 12.2024
Filed Training Officer
TTC, ASP Security Services Inc.
06.2024 - Current
Mobile Guard
Logixx Security
03.2023 - 09.2024
- First Aid Certification
- G Driver's License
- CPR/AED Certification
- Security License
Postgraduate Diploma - Advanced Project Management & Strategic Leadership
Lambton College
Bachelor of Science - Computer Application
Noorul Islam College of Arts And Science
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