Jesus Samantha Bojorquez

Serve as a primary point of contact for families and visitors; mentor and train team members; provide leadership and guidance; coordinate with multiple departments; process confidential records and permits; assist families with funeral and memorial service questions; support visitation and memorial services; manage calls, documentation, filing, and data entry while maintaining exceptional customer service.

Assisted families with cemetery property ownership transfers, researched ownership records, identified heirs-at-law through detailed family tree analysis, gathered and reviewed legal documentation, prepared transfer-related documents, and ensured transfer requests met California cemetery law requirements and Forest Lawn policies while maintaining accurate records and documentation.

Led daily operations, managed employee schedules, trained and mentored new hires, assisted with hiring and onboarding, resolved customer concerns with family-focused solutions, coordinated store events, maintained records, and collaborated with leadership to enhance customer satisfaction.